Shakiba Alizada
Summary
Skilled decision-maker with a background in regulated environments, casework, and policy-based decision making. Proven ability to analyse complex information, apply rules and guidance accurately, and deliver well-reasoned outcomes within strict deadlines. Strong experience working with stakeholders at different levels, including senior managers, technical specialists, and members of the public, to gather and verify information. Skilled in managing high-volume workloads, prioritising tasks effectively, and maintaining accuracy under pressure. Confident communicator with experience mentoring colleagues, supporting process improvements, and contributing to digital change initiatives.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work history
Decision Maker
Home Office (Single Competent Authority)
Birmingham
2025.08 - Current
- Review, research, and investigate complex case information, applying policy and guidance to make evidence-based victim-status decisions within the National Referral Mechanism (NRM) process
- Determine appropriate levels of support for individuals in line with their recovery needs, ensuring decisions are aligned with the Modern Slavery Victim Care Contract (MSVCC)
- Liaise with external partners, charities, support workers, and internal departments to obtain, clarify, and verify information required for accurate and compliant decision-making
- Work with technical specialists and stakeholders to resolve inconsistencies, maintain clear documentation, and ensure decisions are fully evidence-based and suitable for audit and review
Administrative officer
HMCTS
Birmingham
2021.07 - 2025.07
- Progressed cases to tribunal hearing by collating and reviewing evidence from multiple parties, ensuring all case information was complete, accurate, and up to date
- Communicated with external parties, including customers, via telephone and email to request further information, provide updates, and resolve case-related queries
- Issued formal correspondence and maintained ongoing communication to ensure cases were accurately progressed and records remained up to date
- Mentored and trained multiple colleagues, supporting consistent application of processes and quality standards and contributing to improved accuracy and efficiency across the team.
Education
Bachelor of Law - LLB Law
Birmingham City University
Birmingham 2018.09 - 2021.07
Skills
- Rule-based decision making
- Policy interpretation and application
- Complex information analysis
- Stakeholder engagement
- Customer communication (phone and email)
- Caseload management and prioritisation
- Attention to detail and accuracy
- Information gathering and verification
Affiliations
- I enjoy reading with a particular interest in psychology, philosophy, and personal development, as well as crocheting, regular exercise, and self-care activities that support focus, wellbeing, and personal resilience.
Timeline
Decision Maker
Home Office (Single Competent Authority)
2025.08 - Current
Administrative officer
HMCTS
2021.07 - 2025.07
Bachelor of Law - LLB Law
Birmingham City University
2018.09 - 2021.07