LAKSHYA LUTHRA
Dunfermline
Summary
Detail-orientated, adept at making critical decisions and managing deadlines. With expertise in analysis and quantitative problem-solving skills. A proactive, customer-focused person with sales experience and a positive, confident approach. Have well developed skills in forming trusting relationships with customers as well as quickly reacting to their needs and presenting the most appropriate products and services. Able to work well both in team and individually. Resilient, confident and work well under pressure.
Overview
5
5
years of professional experience
Work History
Decision Maker
Department For Work And Pensions
06.2023 - Current
- Examining facts on receipt of evidence and considering relevant legislation to make decision on matters related to case.
- Providing verbal and written explanations of decisions
- Providing accurate statistics and collecting information to support planning
- Making complex benefit decisions
- Obtaining further information, including speaking to the customer, to ensure customer's circumstances is taken into consideration to make the correct decision
- Working independently and at pace to manage own workload.
Customer Service Advisor
HMRC
05.2021 - 05.2023
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Improved first-call resolution rates by providing accurate information and effective problem-solving skills.
- Managed escalated calls effectively, diffusing tense situations and negotiating resolutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Sales Assistant
Screwfix
08.2020 - 04.2021
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Assisted with deliveries, maintaining product stock, collecting customer orders, and keeping standards high.
Medical Sales Representative
ARGS INDIA
01.2019 - 09.2019
- My job was to promote and sell the company's products, which included pharmaceutical drugs
- My customers were doctors, nurses, and pharmacists
- My role was to increase product awareness, answer queries, provide advice and introduce new products
- My key responsibilities included: Organizing appointments and meetings with community and hospital-based healthcare staff
- Demonstrating products to healthcare staff
- Attending conferences and meetings
- Managing budgets
- Reviewing sales performance
- Writing reports and other documents.
Education
Higher National Diploma: NAUTICAL SCIENCE -
City of Glasgow College- Riverside Campus
GlasgowA-Levels -
Delhi Public School
IndiaGCSE -
Delhi Public School
IndiaSkills
Timeline
Decision Maker
Department For Work And Pensions
06.2023 - Current
Customer Service Advisor
HMRC
05.2021 - 05.2023
Sales Assistant
Screwfix
08.2020 - 04.2021
Medical Sales Representative
ARGS INDIA
01.2019 - 09.2019
Higher National Diploma: NAUTICAL SCIENCE -
City of Glasgow College- Riverside Campus
A-Levels -
Delhi Public School
GCSE -
Delhi Public School
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