Shakeer # BZ\ Bentamoune Wilson
London,London
Summary
Professional with expertise in customer engagement and bar equipment operation, demonstrating exceptional memory retention and patience. Proficient in maintaining hygiene standards and glassware cleaning, ensuring optimal patron experiences. Experienced in using reservation systems and available for night shifts, focused on enhancing operational efficiency and customer satisfaction.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work history
Bartender
Old Deer Rugby Club
London, City of London
01.2020 - 04.2020
- Collaborated with team members to provide seamless service during busy periods.
- Readied glasses, garnishes, ice and other bar equipment prior to opening hours ensuring readiness for service".
- Developed rapport with regular patrons fostering a loyal customer base.
- Processed payments accurately reducing discrepancies at end of shift tallying.
- Maintained a clean and organised bar, enhancing customer satisfaction.
- Welcomed guests with friendly conversation and fun atmosphere.
Counter server
Chosen Bun
London, City of London
10.2018 - 02.2019
- Balanced multitasking ability to handle orders, payments, and queries simultaneously.
- Adapted quickly to new menu introductions successfully upselling featured items.
- Mastered menu knowledge to provide detailed information to customers.
- Ensured customer satisfaction by providing prompt and friendly service.
- Worked efficiently under pressure maintaining composure during busy meal times.
Education
GCSEs -
Ernest Bevin College
London 09.2013 - 06.2018
Skills
- Night shift availability
- Hygiene standards adherence
- Strong memory retention
- Glassware cleaning
- Reservation system use
- Bar equipment usage
- Patience endurance
- Customer engagement
Affiliations
- Football and Travelling
Timeline
Bartender
Old Deer Rugby Club
01.2020 - 04.2020
Counter server
Chosen Bun
10.2018 - 02.2019
GCSEs -
Ernest Bevin College
09.2013 - 06.2018
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