Macy Hogan
Cleckheaton,Kirklees
Summary
Friendly and motivated individual with strong communication and teamwork skills, able to handle fast-paced environments and provide excellent customer service. Proficient in multitasking and maintaining positive attitude under pressure. Committed to enhancing guest experiences and contributing to smooth-running operation. I am also an organised, independent worker with strong time management skills.
Overview
2
2
years of professional experience
Work history
Bartender
The anderson group
brighouse, calderdale
2023.11 - Current
- Delivered exceptional customer service, resulting in repeat business.
- Led training on improvements to bar operations, including serving techniques and precision pouring.
- Suggested food pairings with beverages to enhance customer experience and increase satisfaction.
- Checked identification to ensure legal age requirements for alcohol consumption were met.
- Maintained bar cleanliness through regular sweeping and surface sanitisation to ensure a welcoming environment.
- Managed end-of-night closing duties for a seamless handover to morning staff.
- Followed health regulations whilst handling food, promoting safe practices.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Waitress assistant
the anderson group
brighouse, calderdale
2023.11 - Current
- Seated guests upon arrival to create a welcoming atmosphere.
- Addressed guest complaints promptly and professionally, informing management of concerns to enhance service.
- Advised on food and drink choices based on customer preferences.
- Increased order value by upselling sides, drinks and desserts.
- Collaborated with kitchen staff to ensure accurate understanding of dietary needs for clients.
- Followed health regulations whilst handling food, promoting safe practices.
- Ensured tables were free of used glassware and cutlery to enhance dining experience.
- Contributed to restaurant ambiance by thoroughly cleaning all areas before opening hours.
Education
A-Levels - history, health and social and law
Brighouse sixth form
united kingdom 09/2024 -
Skills
- Order taking
- Payment Processing
- Order processing
- Table clearing
- Alcohol law familiarity
- Effective up-selling
- Night shift availability
- Calm under stress
- Multitasking efficiency
- Clear communication
- Empathetic service
- Patience and tolerance
- Precision in measurements
Timeline
Bartender
The anderson group
2023.11 - Current
Waitress assistant
the anderson group
2023.11 - Current
A-Levels - history, health and social and law
Brighouse sixth form
09/2024 -