SHAHRUKH ASHRAF
Manchester
Summary
In spite of keeping an active participation in various clubs and groups, I have earned great results in GCSE Math, English, and Science and more. I have a proven attitude for business and problem solving which have made several notable achievements which would make me an excellent asset to any team or department. My part time roles and volunteer work have also provided me with a range of workplace skills such as relationship building, communication and teamwork. To achieve my goals, I want to make sure I leave something within the company when I depart on to bigger and better things which will help me even further on in my career.
Overview
7
7
years of professional experience
Work history
Retail Assistant
Selfridges & Co
Manchester, Manchester
06.2022 - 09.2023
- Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays.
- Delivered outstanding in-store experience through positive and attentive customer service.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Accurately and efficiently processed cash, cheque, card and mobile payments using POS systems.
- Designed visual merchandising and window displays to boost footfall.
- Received stock deliveries, accurately completing paperwork and updating system records.
Retail Assistant
JD Sports Fashion
12.2020 - 02.2022
- Processed product returns to maximise customer satisfaction
- Efficiently completed shop floor duties autonomously and in team setting
- Completed sales efficiently using Point Of Sale (POS) system
- Maintained excellent visual merchandising standards by routinely cleaning and organising window and point of sale (POS) displays
- Kept sufficient inventory supply and stock on shelves and in storerooms.
- Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays.
- Accurately and efficiently processed cash, cheque, card and mobile payments using POS systems.
- Delivered outstanding in-store experience through positive and attentive customer service.
Waiter
Mogul
Manchester
06.2019 - 11.2020
- Good customer service and know how to talk in a well manor
- Have respect for our customers no matter the circumstances
- Always showing a smile on the face and make the customers feel welcome to our place
- Excellent communication skills and not shy to talk to a customer whenever they need assistance
- Good at handling situation when they aren't they best.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
Warehouse Assistant
Shonn Brothers
Manchester
02.2017 - 05.2019
- Having great communication skills and good confidence to approach others and to sell products
- Working in a warehouse with a lot of stock around trying to sell it benefits me to work long hours and to be active throughout the time I work there
- Responsible for working as part of a team in a busy warehouse and ensuring that all bought items are written down using an iPad
- Strong sales and negotiating skills, connecting with the customer, understanding their needs, sharing the knowledge, and bringing the products to life through the passion for it
- Responded to customer complaints, diffusing tension and reporting feedback to supervisors for service delivery improvement.
- Cleaned and maintained warehouse equipment to guarantee proper working order.
- Fulfilled high-volume orders in fast-paced picking and packing environments, continually exceeding warehouse targets.
- Processed orders using handheld scanners with speed and precision.
- Ensured accuracy of outbound deliveries, verifying stock against dispatch documentation.
Education
GCSEs - English
Prestwich Arts College
Manchester 09/2016 - 06/2021
GCSEs - Science
Prestwich Arts College
Manchester 09/2016 - 06/2021
GCSEs - Maths
Prestwich Arts College
Manchester 09/2016 - 06/2021
A-Levels - English Language
Holy Cross College
09/2021 - 05/2023
A-Levels - Business
Holy Cross College
09/2021 - 05/2023
A-Levels - Law
Holy Cross College
09/2021 - 05/2023
Skills
- CORE SKILLS
- Working under pressure - Outstanding
- Customer service
- Working in a busy team - Problem
- Solving
- Time management
- Responsibility
- Excellent communication skills
- Commercial awareness
- Customer service
- Target-driven
- Fashion retail
- Expert communicator
- Face-to-face selling
- Customer service oriented
- Self-motivated
- Outgoing and enthusiastic
- Superb time management
Timeline
Retail Assistant
Selfridges & Co
06.2022 - 09.2023
Retail Assistant
JD Sports Fashion
12.2020 - 02.2022
Waiter
Mogul
06.2019 - 11.2020
Warehouse Assistant
Shonn Brothers
02.2017 - 05.2019
GCSEs - English
Prestwich Arts College
09/2016 - 06/2021
GCSEs - Science
Prestwich Arts College
09/2016 - 06/2021
GCSEs - Maths
Prestwich Arts College
09/2016 - 06/2021
A-Levels - English Language
Holy Cross College
09/2021 - 05/2023
A-Levels - Business
Holy Cross College
09/2021 - 05/2023
A-Levels - Law
Holy Cross College
09/2021 - 05/2023
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