Hwzean Salih
Derby,Derbyshire
Summary
A dedicated professional with strong customer service and communication skills, adept at working under pressure in busy team environments. Demonstrates exceptional time management, attention to detail, and problem-solving abilities. Proficient in cash handling and basic health and safety practices, with a proven ability to understand and follow policies and procedures. Committed to delivering high-quality service while continuously enhancing organisational skills and adaptability.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
Work history
Retail assistant
Home Bargains
Derby, Derbyshire
09.2021 - Current
- Delivered excellent customer service by answering queries and providing product information.
- Handled cash register operations efficiently, minimising queue lengths at checkouts.
- Stayed updated on current promotions and new products to provide accurate information to customers.
- Followed company policies whilst handling returns and exchanges, preserving customer loyalty.
- Assisted in stock replenishment to maintain store appearance.
- Maintained clean shop floor, promoting a welcoming environment.
- Boosted sales through suggestive selling techniques.
- Supported team members for improved operational efficiency.
- Assisted customers in locating specific items to boost satisfaction.
- Maintained knowledge of products and features to provide recommendations to customers.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
Work/ support work
Alveston Care Home
02.2018 - 12.2019
- Providing emotional support to individuals and their families.
- Supported clients with social and physical activities.
- Helped with personal skills such as support with showering and dressing.
- Supported people with eating and drinking.
- Provided practical support for individuals and their families, such as helping with household tasks, personal care and paperwork.
- Assisted and monitored their healthcare needs, including administering medication and temperature checks.
- Supported them to pursue hobbies and interests.
- Helped the learning of new skills or gaining employment.
- Teaching life skills, such as budgeting and paying bills.
- Helping with everyday tasks such as meal preparation, writing a shopping list, going shopping or maintaining their housing tenancy.
Work/ store assistant
ACE Discount
09.2016 - 07.2018
- Serving customers and making recommendations.
- Assisting shoppers to find the goods and products they are looking for.
- Being responsible for processing cash and card payments.
- Stocking shelves with merchandise.
- Checking stocks.
- Stocking and re-restocking.
- Answering queries from customers.
- Attaching price tags to merchandise on the shop floor, keeping the store tidy and clean, this includes hovering and mopping.
Work Experience
Royal Manor Care Home
05.2017 - 09.2017
- Communicated with every resident.
- Got to know the client’s interest and their needs.
- Organized leisure activities for the residents to entertain them.
- Recorded fluid intake and output.
- Helped with getting food ready.
- Hosted the residents with debility.
- Helped the staff wheelchair.
Care Assistant
Morlestions Day Centre
09.2014 - 11.2014
- Offered a listening ear to residents to ensure they felt valued.
- Prepared daily activities such as bingo, snakes and ladders and other puzzles to help with stimulation.
- Ensured service users felt safe and secure by helping them, speaking to them and providing support when needed.
- Enabled residents to maintain their independence by providing tailored support catering for individual needs.
Education
Access to higher education - Health professions
University of Derby
09.2018 - 06.2019
CT Skills - undefined
07.2016 - 09.2016
Pearson Edexcel BTEC Level 2 Extended Certificated in Work Skills - undefined
Juniper Training
08.2015 - 05.2016
Phycology in Level 2 - undefined
University of Derby
09.2017 - 06.2018
GCSE - Maths, English, ICT, Science, Business, Health and Social Care, Child care
The Bemrose School
09.2009 - 06.2015
Skills
- Customer service and communication skills
- Working under pressure
- Working in a busy team
- Time management
- Attention to detail
- Cash handling
- Problem solving skills
- Adaptable
- Customer service
- Basic Health and Safety skills
- Good listening and communication skills
- The ability to understand and follow policies and procedures
- Organisation Skills
- Problem Solving Skills
- Team Working
Custom
- Spending time with family and friends
- Watching TV
- Playing badminton and table tennis
- Playing musical instruments such as the guitar or piano
- Exploring exotic countries to learn more about culture and experience new things
Languages
English
Fluent
Timeline
Retail assistant
Home Bargains
09.2021 - Current
Access to higher education - Health professions
University of Derby
09.2018 - 06.2019
Work/ support work
Alveston Care Home
02.2018 - 12.2019
Phycology in Level 2 - undefined
University of Derby
09.2017 - 06.2018
Work Experience
Royal Manor Care Home
05.2017 - 09.2017
Work/ store assistant
ACE Discount
09.2016 - 07.2018
CT Skills - undefined
07.2016 - 09.2016
Pearson Edexcel BTEC Level 2 Extended Certificated in Work Skills - undefined
Juniper Training
08.2015 - 05.2016
Care Assistant
Morlestions Day Centre
09.2014 - 11.2014
GCSE - Maths, English, ICT, Science, Business, Health and Social Care, Child care
The Bemrose School
09.2009 - 06.2015
Similar Profiles
Kacper PiatekKacper Piatek
Systems Operator at Home BargainsSystems Operator at Home Bargains
Stephen (Steve) WickensStephen (Steve) Wickens
Team leader at Home BargainsTeam leader at Home Bargains
Brandon LordBrandon Lord
Store Assistant at Home BargainsStore Assistant at Home Bargains
Ethan ConstableEthan Constable
Sales assistant at Home BargainsSales assistant at Home Bargains
MOHAMMAD SABBIR HOSSAINMOHAMMAD SABBIR HOSSAIN
FC associate at Amazon EMA3FC associate at Amazon EMA3