Shahrin Gazi begun

• Transferred calls and provided accurate information to callers professionally and courteously.
• Demonstrated compassion, emotional resilience and respect to handle high volume of emergency calls.
• Asked clear and relevant questions to extract critical information quickly.
• Managed and escalated complaints effectively, resulting in positive customer outcomes.
• Processed and actioned high number of calls during busy periods.
• Managed over 80-100 calls day

• Prepared variety of different written communications, reports and documents for business.
• Managed team of employees, overseeing hiring, training and professional growth of employees.
• Developed and maintained courteous and effective working relationships.
• Analysed sales reports to identify trends and update strategies.
• Coordinated sales training programmes for staff skill enhancement and professional development.

• Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
• Built strong relationships with regular customers for repeat business.
• Learnt about new products quickly, providing comprehensive guidance to customers.

• Greet customers as they arrive in store and inquire into their orders.

• Performed cash handling duties accurately to maintain financial integrity.

Resolved customer disputes with tact and professionalism.

• Monitored supply levels at counter and maintained customer areas to meet typical demands.