Summary
Work History
Education
Skills
Timeline
Generic

Euan Marsden

Preston

Summary

A highly motivated and adaptable professional with a strong background in customer service, digital media, and data analysis. Possessing a Level 3 BTEC in Creative Digital Media and a Business & Economics qualification from the University of Seoul, I am currently expanding my expertise in TESOL and Korean Language at the University of Central Lancashire. Known for excellent communication skills, problem-solving abilities, and a collaborative approach, I thrive in dynamic, fast-paced environments. With a passion for continuous learning and development, I am eager to leverage my skills in project management, digital media, and language proficiency to contribute to a high-performing team and achieve organizational goals. Strongly committed to delivering exceptional results and growing within a challenging career.

Work History

NHS call handler

NHS - National Health Service
Preston
  • Demonstrated compassion, emotional resilience and respect to handle high volume of emergency calls.
  • Navigated stressful and unpredictable situations with calm and collected approach.
  • Assessed priority of caller situations through investigative questioning.
  • Facilitated efficient resource allocation by distinguishing between urgent and non-urgent cases appropriately.
  • Employed typing speed and accuracy to generate notes while speaking to callers.

Retail assistant

CO-OP
Preston
  • Rotated stock periodically, reducing instances of expired or outdated inventory.
  • Provided coverage during peak times to manage customer flow effectively.
  • Delivered excellent customer service by answering queries and providing product information.
  • Processed online orders accurately and promptly for improved e-commerce service delivery .
  • Assisted in stock replenishment to maintain store appearance.
  • Handled cash register operations efficiently, minimising queue lengths at checkouts.
  • Resolved customer complaints, ensuring satisfaction and repeat business.
  • Handled transactions, maintaining accurate till records.
  • Managed inventory for streamlined store operations.
  • Ensured visual merchandising standards with regular display updates.

Retail Assistant

Vape Connect
Preston
  • Ensured visual merchandising standards with regular display updates.
  • Supported team members for improved operational efficiency.
  • Managed inventory for streamlined store operations.
  • Assisted in stock replenishment to maintain store appearance.
  • Helped in the setup of special events and promotional activities within the store.
  • Stayed updated on current promotions and new products to provide accurate information to customers.
  • Collaborated with store manager to identify fast-selling products and restock accordingly.
  • Provided coverage during peak times to manage customer flow effectively.
  • Handled transactions, maintaining accurate till records.
  • Resolved customer complaints, ensuring satisfaction and repeat business.
  • Boosted sales through suggestive selling techniques.

Education

Bachelor of Arts - TESOL and Korean Language

University of Central Lancashire
Preston, Lancashire
2023.04 -

Short-Term Education Qualification - Business and Economics

University of Seoul
Seoul, South Korea

BTEC - Creative Digital Media

Runshaw College
Lancashire
2019.09 - 2021.05

GCSEs - English Literature

Hutton Grammar School
Lancashire
2013.09 - 2018.06

Skills

Clear communication skills

undefined

Timeline

NHS call handler

NHS - National Health Service

Retail assistant

CO-OP

Retail Assistant

Vape Connect

Bachelor of Arts - TESOL and Korean Language

University of Central Lancashire
2023.04 -

Short-Term Education Qualification - Business and Economics

University of Seoul

BTEC - Creative Digital Media

Runshaw College
2019.09 - 2021.05

GCSEs - English Literature

Hutton Grammar School
2013.09 - 2018.06

Similar Profiles

  • Alana Laing

    Alana LaingAlana Laing

    Registered Midwife at NHS - National Health ServiceRegistered Midwife at NHS - National Health Service

  • Cloise Pambu

    Cloise PambuCloise Pambu

    Senior Contractor at NHS - National Health ServiceSenior Contractor at NHS - National Health Service

  • TONY CELMA

    TONY CELMATONY CELMA

    Medical Records and Pathology at NHS (National Health Service) EnglandMedical Records and Pathology at NHS (National Health Service) England

  • FAROUK USMAN

    FAROUK USMANFAROUK USMAN

    Domestic Assistant at Nhs Property ManagementDomestic Assistant at Nhs Property Management

  • Jacob Bryan

    Jacob BryanJacob Bryan

    Superintendent - Water Distribution & Wastewater C at Easton Utilities CommissionSuperintendent - Water Distribution & Wastewater C at Easton Utilities Commission

CREATE PROFILE
Euan Marsden