Molly Clark
Billericay,Essex
Summary
Dedicated professional with extensive expertise in customer service and emergency response, demonstrating proficiency in data input and health information systems. Skilled in complaint resolution, incident reporting, and maintaining patient confidentiality, with a strong ability to remain calm under pressure. Possesses a first aid qualification and is sensitive to multicultural issues, ensuring a professional telephone manner and rapid decision-making capability. Committed to managing workloads efficiently while recording accurate notes and exhibiting flexibility in shift work.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
NHS call handler
East of England Ambulance Service NHS Trust
Broomfield, Essex
12.2024 - 02.2025
- Streamlined call flow by efficiently prioritising emergency and non-emergency calls.
- Handled sensitive information ethically-upheld privacy standards at all times.
- Recorded detailed caller information accurately to support medical staff response.
- Maintained confidentiality of patient records in compliance with NHS regulations.
- Improved patient satisfaction with clear, empathetic communication in stressful situations.
- Managed high call volumes calmly during peak periods or emergencies.
- Completed necessary paperwork after each call, sustaining operational efficiency.
Shift supervisor
The Chesterford Group Ltd
Wickford, Essex
10.2021 - 11.2024
- Fostered a positive work environment, resulting in increased employee morale.
- Managed shift operations whilst ensuring customer satisfaction.
- Provided constructive feedback to employees, fostering professional growth and development.
- Ensured food preparation met required standards; contributed towards favourable restaurant reviews.
- Assisted in preparing weekly schedules, ensuring adequate staffing at all times.
- Upheld company policies consistently, reinforcing a culture of compliance within the team.
- Resolved customer complaints promptly, leading to enhanced customer relations.
Education
GCSEs - History, Media, English, Maths, Science
The Sweyne Park School
Rayleigh, Essex 09.2015 - 06.2021
A-Levels - Business
USP College
South Benfleet, Essex 09.2021 - 06.2023
Skills
- Customer service
- Emergency response
- Data input proficiency
- Health information systems knowledge
- Complaint resolution
- Telephone etiquette
- Incident reporting capabilities
- Patient confidentiality understanding
- Calm under pressure
- Recording accurate notes
- Flexibility in shift work
- Strong memory recall
- First aid qualification
- Sensitive to multicultural issues
- Professional telephone manner
- Rapid decision-making capability
- Workload management efficiency
Certification
- OUTEC Universal Telecommunications Essentials Course v1.0
- Diploma International Academy of Medical Dispatch
- Certified Advanced Medical Dispatcher
- Cardio Pulmonary Resuscitation/BLS For Adult Lay Persons
Timeline
NHS call handler
East of England Ambulance Service NHS Trust
12.2024 - 02.2025
Shift supervisor
The Chesterford Group Ltd
10.2021 - 11.2024
A-Levels - Business
USP College
09.2021 - 06.2023
GCSEs - History, Media, English, Maths, Science
The Sweyne Park School
09.2015 - 06.2021
- OUTEC Universal Telecommunications Essentials Course v1.0
- Diploma International Academy of Medical Dispatch
- Certified Advanced Medical Dispatcher
- Cardio Pulmonary Resuscitation/BLS For Adult Lay Persons
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