shah jalal ahmed
Cardiff,united kingdom
Summary
Passionate about Clothing Sector with my talent in procuring goods and driving business success. Sharp individual well-versed in using exemplary research skills to determine up and coming style trends. Looking to use smart mind and procurement experiences to tackle new challenges with the field of apparel organization.
Accomplished Customer Service Representative of 4 plus years, consistently maintaining customer satisfaction and contributing to company success. Motivated professional capable of building productive relationships, resolving complex issues and winning customer loyalty.
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
Work history
Customer service representative
POSTILLION HOTEL ,NETHARLANDS
arnhem, NETHARLANDS
03.2022 - 11.2023
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Maintained excellent working relations with numerous external clients, providing timely quotes and shipping information.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
Waiter bartender
HOTEL DE BILDERBURG,NETHERLANDS
UTRECHT , NETHERLANDS
11.2022 - 09.2023
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
- Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
- Maintained bar stocks, replenishing daily as necessary.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Provided efficient food and drinks service for high levels of customer satisfaction.
Team leader(Marketing& Merchandising )
PDS MULTINATIONAL GROUP
DHAKA, BANGLADESH
07.2019 - 12.2022
- Defined business strategies and roadmaps to drive performance across sales, promotions and marketing departments.
- Customized promotional strategies to meet needs of different clients, products and services.
- Used multi-source data to determine sales and delivery terms for products and services.
- Established budgets for programme activities and controlled expenditure to meet targets.
- Developed marketing plans to support department strategies.
- Allocated teams, materials and calendar space for individual projects.
- Analysed sales reports to identify trends and update strategies.
- Developed pricing structures based on historical and current trends, competitor activities and supply chain data.
- Strategised cross-promotions with new and existing partners to expand sales and marketing opportunities.
- Coordinated and managed paid marketing campaigns on different platforms, carefully overseeing results to deliver maximum ROI.
- Generated ideas and concepts for paid ad content, monitoring spend against performance for continued profit improvements.
Education
Master of Business Administration - SUPPLY CHAIN MANAGEMENT
HAN UNIVERSITY OF APPLIED SCIENCE
NIJMEGEN,NETHERLANDS 02.2022 - 09.2023
Master of Science - APPAREL MANUFACTURING & FASHION DESIGN
BGMEA UNIVERSITY OF FASHION & TECHNOLOGY
DHAKA,BANGLADESH 02.2016 - 04.2018
Bachelor of Science - TEXTILE ENGINEERING
PRIMEASIA UNIVERSITY
DHAKA,BANGLADESH 07.2009 - 02.2014
Skills
- Outstanding customer service
- Written and verbal communication skills
- Problem solver
- Complaint handling
- Excel proficiency
- Complaint resolution
- Social media management
- Bilingual customer support
- Team management
- Microsoft Office
- Visual merchandising proficiency
- Creative problem solving
- Professional demeanour
- Fashion knowledge
- Customer service expert
- Sales expertise
- Relationship-building
- Customer loyalty building
- Administrative support
- Stock management
Languages
English
Fluent
A1
Dutch
Beginner
A1
Hindi
Upper intermediate
B2
Bengali
Master or proficient
C2
Urdu
Upper intermediate
B2
Timeline
Waiter bartender
HOTEL DE BILDERBURG,NETHERLANDS
11.2022 - 09.2023
Customer service representative
POSTILLION HOTEL ,NETHARLANDS
03.2022 - 11.2023
Master of Business Administration - SUPPLY CHAIN MANAGEMENT
HAN UNIVERSITY OF APPLIED SCIENCE
02.2022 - 09.2023
Team leader(Marketing& Merchandising )
PDS MULTINATIONAL GROUP
07.2019 - 12.2022
Master of Science - APPAREL MANUFACTURING & FASHION DESIGN
BGMEA UNIVERSITY OF FASHION & TECHNOLOGY
02.2016 - 04.2018
Bachelor of Science - TEXTILE ENGINEERING
PRIMEASIA UNIVERSITY
07.2009 - 02.2014
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