Shahima Khanom
Essex,Barking
Summary
I am a committed, organised, and methodical person. I have excellent interpersonal skills, work well in groups, and am eager to learn and develop new skills. I am trustworthy and dependable, and I frequently seek new challenges in a variety of job settings. I approach work and getting things done in an active and dynamic manner. I am tenacious and decisive. I spot and capitalise on opportunities.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Customer service advisor
HSBC
01.2022
- Working at HSBC is an amazing experience because I get to meet new customers and face new challenges every day
- Working at HSBC necessitates the ability to work as part of a motivated team because it allows the team to share ideas and responsibilities, reducing stress and allowing them to be meticulous and thorough when completing tasks
- While speaking with various customers all day, I have excellent communication skills and make every effort to keep the customers informed, on the move, and happy
- I am always adaptable and can thrive in a team environment, always looking for feedback to improve and always willing to learn new things
- I am skilled in Microsoft Word, Excel, and PowerPoint, as well as basic software packages and specialised applications.
Team Member
Chopstix Noodle Bar
Essex
01.2021 - 11.2022
- I learnt how to deal with all types of individuals and adhered to the restaurant's policies, particularly in terms of punctuality
- The job is very straight forward and not too difficult
- Lots of opportunities to move up the chain
- Working at Chopstix is a lot of fun since I get to meet new people every day and the crew works well together to provide a professional service
- I learned a lot about customer service while working here, as servers, cooks, and hosts all contribute to creating a welcoming environment for guests
- Time management is also essential in this fast-paced atmosphere when timing is everything
- Food must be served fast to keep a consistent temperature for the enjoyment and health of customers.
Subway - Sandwich Artist
01.2016
- I was the sandwich maker; I designed the sandwich and assisted in the bread-making process
- I've developed a variety of skills while working at the subway, including communication skills while dealing with customers about what they want in their sandwich
- I was also very cooperative with the other staff who assisted me with tasks they were unsure about
- I got along well with my employer
- I greeted the customers with a warm greeting and asked the usual "sub or salad?" I asked customers which type of bread they preferred for their sandwich and provided choices.
Team Member
01.2016
- As a team member at Greggs bakery, I was responsible for quickly and efficiently processing customer orders and inquiries
- As the company's face, I was the first point of contact for customers and therefore had to have consistent customer service
- I was also responsible for the store's opening and closing, which involved outstanding time management, money handling, and adherence to health and safety requirements.
Shake Shack, Lakeside
Essex
01.2019 - 01.2021
- Shake shack is an enjoyable place to work
- Days are typically hectic and frantic
- I was constantly on my feet for extended periods of time
- I worked as a cashier at Shake Shack, where my responsibilities included welcoming customers and informing them about our special products
- I also prepared and served cold beverages, frozen milk drinks, and desserts using beverage dispensing, milkshake, and frozen custard machines
- I assembled food orders thus adhering to portion control guidelines
- I retained high customer service standards when working in a high-volume, fast-paced environment
- I adhered to the company's food safety protocols and health sanitization legislation.
Crew Member
Five guys
01.2017 - 01.2019
- Working at five guys has been an incredible learning opportunity that has exposed me to a new set of skills
- I worked well with the team, communicating, and using conversations as a means of resolving issues
- As a crew member, I was required to work long hours and put in a lot of effort, but it improved my time management skills
- Additionally, it aided me in delivering excellent customer support and collaborating with others
- I've served here for one year and have successfully completed my probation
- When I was employed here, I took the requisite measures to efficiently satisfy the needs of customers
- I corrected orders and reacted appropriately to customer concerns; I interacted with co-workers and management in a straightforward and constructive manner
- My roles and responsibilities included serving customers, resolving customer concerns, greeting customers upon entry, and maintaining safe and tidy checkout areas
- As a cashier, I also accepted payment by cash and debit card
- Additionally, I learned how to properly dress burgers with the proper toppings and call out the patties
- I've been with five guys for a year.
Education
Honours - Public Health
University of East London
Stratford 01.2019 - 01.2022
Higher Education Diploma - Access to healthcare
New City College, Barking and Dagenham College
Redbridge 01.2018 - 01.2019
Skills
CreativityEmotional IntelligenceKey skillsAnalytical and conceptual thinking, with a conscientious approach to managing workloadProficiency in all areas of Microsoft Office, including Access, Excel, Word and PowerPointAccomplished communication skills, both written and verbal, developed through numerous essays and presentationsTeamwork– Working collaboratively with colleagues and external individuals to achieve common goalsNotable modules - Leadership and Professional Practice (Mental Wealth), Applied Public Health, Ethics and Law, Contemporary Public Health, Epidemiology and Population Health, Research Methods, Health Protection & Co-production of Community Health
Timeline
Customer service advisor
HSBC
01.2022
Team Member
Chopstix Noodle Bar
01.2021 - 11.2022
Shake Shack, Lakeside
01.2019 - 01.2021
Honours - Public Health
University of East London
01.2019 - 01.2022
Higher Education Diploma - Access to healthcare
New City College, Barking and Dagenham College
01.2018 - 01.2019
Crew Member
Five guys
01.2017 - 01.2019
Subway - Sandwich Artist
01.2016
Team Member
01.2016