Summary
Overview
Work History
Education
Skills
Timeline
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Shahima Khanom

Shahima Khanom

Essex,Barking

Summary

I am a committed, organised, and methodical person. I have excellent interpersonal skills, work well in groups, and am eager to learn and develop new skills. I am trustworthy and dependable, and I frequently seek new challenges in a variety of job settings. I approach work and getting things done in an active and dynamic manner. I am tenacious and decisive. I spot and capitalise on opportunities.

Overview

6
6
years of professional experience
4
4
years of post-secondary education
2
2
Languages

Work History

Customer service advisor

HSBC
01.2022
  • Working at HSBC is an amazing experience because I get to meet new customers and face new challenges every day
  • Working at HSBC necessitates the ability to work as part of a motivated team because it allows the team to share ideas and responsibilities, reducing stress and allowing them to be meticulous and thorough when completing tasks
  • While speaking with various customers all day, I have excellent communication skills and make every effort to keep the customers informed, on the move, and happy
  • I am always adaptable and can thrive in a team environment, always looking for feedback to improve and always willing to learn new things
  • I am skilled in Microsoft Word, Excel, and PowerPoint, as well as basic software packages and specialised applications.

Team Member

Chopstix Noodle Bar
Essex
01.2021 - 11.2022
  • I learnt how to deal with all types of individuals and adhered to the restaurant's policies, particularly in terms of punctuality
  • The job is very straight forward and not too difficult
  • Lots of opportunities to move up the chain
  • Working at Chopstix is a lot of fun since I get to meet new people every day and the crew works well together to provide a professional service
  • I learned a lot about customer service while working here, as servers, cooks, and hosts all contribute to creating a welcoming environment for guests
  • Time management is also essential in this fast-paced atmosphere when timing is everything
  • Food must be served fast to keep a consistent temperature for the enjoyment and health of customers.

Subway - Sandwich Artist

01.2016
  • I was the sandwich maker; I designed the sandwich and assisted in the bread-making process
  • I've developed a variety of skills while working at the subway, including communication skills while dealing with customers about what they want in their sandwich
  • I was also very cooperative with the other staff who assisted me with tasks they were unsure about
  • I got along well with my employer
  • I greeted the customers with a warm greeting and asked the usual "sub or salad?" I asked customers which type of bread they preferred for their sandwich and provided choices.

Team Member

01.2016
  • As a team member at Greggs bakery, I was responsible for quickly and efficiently processing customer orders and inquiries
  • As the company's face, I was the first point of contact for customers and therefore had to have consistent customer service
  • I was also responsible for the store's opening and closing, which involved outstanding time management, money handling, and adherence to health and safety requirements.

Shake Shack, Lakeside
Essex
01.2019 - 01.2021
  • Shake shack is an enjoyable place to work
  • Days are typically hectic and frantic
  • I was constantly on my feet for extended periods of time
  • I worked as a cashier at Shake Shack, where my responsibilities included welcoming customers and informing them about our special products
  • I also prepared and served cold beverages, frozen milk drinks, and desserts using beverage dispensing, milkshake, and frozen custard machines
  • I assembled food orders thus adhering to portion control guidelines
  • I retained high customer service standards when working in a high-volume, fast-paced environment
  • I adhered to the company's food safety protocols and health sanitization legislation.

Crew Member

Five guys
01.2017 - 01.2019
  • Working at five guys has been an incredible learning opportunity that has exposed me to a new set of skills
  • I worked well with the team, communicating, and using conversations as a means of resolving issues
  • As a crew member, I was required to work long hours and put in a lot of effort, but it improved my time management skills
  • Additionally, it aided me in delivering excellent customer support and collaborating with others
  • I've served here for one year and have successfully completed my probation
  • When I was employed here, I took the requisite measures to efficiently satisfy the needs of customers
  • I corrected orders and reacted appropriately to customer concerns; I interacted with co-workers and management in a straightforward and constructive manner
  • My roles and responsibilities included serving customers, resolving customer concerns, greeting customers upon entry, and maintaining safe and tidy checkout areas
  • As a cashier, I also accepted payment by cash and debit card
  • Additionally, I learned how to properly dress burgers with the proper toppings and call out the patties
  • I've been with five guys for a year.

Education

Honours - Public Health

University of East London
Stratford
01.2019 - 01.2022

Higher Education Diploma - Access to healthcare

New City College, Barking and Dagenham College
Redbridge
01.2018 - 01.2019

Skills

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Timeline

Customer service advisor

HSBC
01.2022

Team Member

Chopstix Noodle Bar
01.2021 - 11.2022

Shake Shack, Lakeside
01.2019 - 01.2021

Honours - Public Health

University of East London
01.2019 - 01.2022

Higher Education Diploma - Access to healthcare

New City College, Barking and Dagenham College
01.2018 - 01.2019

Crew Member

Five guys
01.2017 - 01.2019

Subway - Sandwich Artist

01.2016

Team Member

01.2016

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Shahima Khanom