Shahela Shaheda

A hardworking, reliable, and motivated individual with experience in administration, customer service, passenger assistance, and hospitality. Experienced in working with Croydon Council, managing company accounts, handling invoices and billing, coordinating taxi operations, managing correspondence, and providing general administrative support within a busy transport company. Skilled in communicating with customers, drivers, parents, and colleagues while maintaining professionalism and ensuring smooth day-to-day operations.

Experienced in assisting children during school transport journeys, prioritising their safety, comfort, and well-being, and providing friendly and attentive customer service in café and restaurant environments. Possess strong organisational, communication, teamwork, and time-management skills, with the ability to multitask, solve problems, and work effectively under pressure. Seeking an opportunity to utilise my skills and experience in a professional working environment while continuing to learn, develop, and contribute positively to the success of the organisation. Manages office administration, invoicing and records with accuracy that supports smooth daily operations. Handles accounts receivable, payment chasing and correspondence with care, ensuring clear communication and timely follow-up. Coordinates client accounts, transport arrangements and compliance documentation to maintain organised service delivery.