Summary
Overview
Work History
Education
Skills
Languages
Affiliations
Timeline
Generic

Oliver Armand

Manchester

Summary

Motivated and detail-orientated individual with desire to gain work experience and learn from administrative team. Applies methodical, problem-solving approach to challenging tasks. Learns quickly and offers strong digital skills.

Overview

6
6
years of professional experience
2020
2020
years of post-secondary education

Work History

Administrator

Parker Whitwood Ltd
Altrincham, Trafford
06.2023 - Current
  • Oversaw day-to-day office operations such as organising correspondence, managing incoming calls and creating business records.
  • Maintained impeccable office organisation to support efficiency, professionalism and performance objectives.
  • Scheduled appointments and maintained master calendar.
  • Monitored and controlled office inventory, ensuring adequate supply levels, timely product ordering and efficient management of company resources.
  • Managed client communications by answering phones and corresponding through email.
  • Administered physical and digital filing systems, keeping records well-organised and easily retrievable for team members.
  • Collaborated closely with other managers to smooth and improve office operations.
  • Set up new files and assigned tracking numbers.
  • Organised and archived company documents, both physical and digital, ensuring confidentiality and data protection compliance.
  • Delivered high-quality customer service by addressing client enquiries, resolving issues, and maintaining satisfaction levels.
  • Managed daily administrative tasks, including scheduling meetings and organising files, to support office efficiency.
  • Managed invoicing and billing of clients, using the main timesheets of all employees as a guide.
  • Maintained and regularly updated the main timesheets by adding all employees to one sheet.

General assistant

Store Group
Manchester
03.2023 - 06.2023
  • Greeted visitors and appropriately directed to designated areas.
  • Monitored existing stock on daily basis, accurately submitting orders to maintain optimal inventory levels.
  • Helped less experienced staff manage daily assignments.
  • Completed assigned tasks efficiently and with minimal supervision.
  • Arranged alternative selections for guests with food allergies through careful collaboration with kitchen teams.
  • Resolved customer complaints promptly, escalating larger operational concerns to management.
  • Helped bar staff prepare garnishes and restock inventory before service.
  • Removed discarded trash and used dishes from customer tables.
  • Maintained extensive knowledge of food, drinks and menus to answer customer queries.
  • Reset tables between guests to maintain professional dining space and minimise service delays.
  • Advised on menu options based on allergies and preferences.

Waiter

HMSHost
Manchester
07.2022 - 01.2023
  • Restaurant host.
  • Greeted new customers, answered initial questions and took drink orders.
  • Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
  • Seated guests quickly and coordinated timely service to minimise table wait times.
  • Coordinated team members to take, serve and clear orders accurately and promptly.
  • Resolved customer complaints promptly, escalating larger operational concerns to management.
  • Stocked and maintained silverware, linens and condiments.
  • Monitored customer satisfaction throughout the dining experience, promptly addressing any issues to uphold service quality.
  • Maintained cleanliness and organisation in dining and service areas, adhering to health and safety regulations.

Cleaner

Pizza Express
Manchester
11.2021 - 04.2022
  • Cleaning floors – mopping, sweeping, and hoovering.
  • Cleaning toilets.
  • Cleaning pots.
  • Dusting and hoovering.
  • Completed cleaning projects on time, maintaining customer satisfaction and loyalty.
  • Followed sanitisation, health and hygiene regulations.

Gardener

Self Employed
Manchester
04.2019 - 11.2021
  • Operated multi-tool hedge trimmer, strimmer, and lawn mower equipment to trim and mow grass and hedges to client specifications.
  • Managed overgrown garden beds, carrying out effective weeding and plant removal.
  • Maintained ground cleanliness to remove debris after each job.
  • Performed high-quality garden maintenance, including the removal of bushes, trees, and hedges for clients with private gardens across the Withington area.
  • Maintained clients' gardens for two and a half years.

Education

Functional Skills - Maths & English

Manchester College
Manchester

Skills

  • Maintaining office records
  • Financial governance
  • Project coordination
  • Attention to Detail
  • Organisation and prioritisation
  • Database administration
  • Highly organised
  • Record-keeping
  • Contract management
  • General office administration
  • Invoicing
  • Team player
  • Guest interaction
  • Manual labour
  • Maintenance training
  • Food hygene practices

Languages

English
Native

Affiliations

  • Hiking - staying fit
  • Cinema, absolutely love the movies.
  • Part time gym goer

Timeline

Administrator

Parker Whitwood Ltd
06.2023 - Current

General assistant

Store Group
03.2023 - 06.2023

Waiter

HMSHost
07.2022 - 01.2023

Cleaner

Pizza Express
11.2021 - 04.2022

Gardener

Self Employed
04.2019 - 11.2021

Functional Skills - Maths & English

Manchester College

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Oliver Armand