Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Noella Mpiana

Business Management Graduate
Birmingham

Summary

An innovative, detailed oriented graduate with a Bachelor Honours in Business Management at Birmingham City University. I am a self-motivated, enthusiastic person with good interpersonal skills, a positive and flexible approach to work, and an honest person who is eager to begin a career in Recruitment and Sales. I have gained Sales skills during my experiences working as a Sales Advisor and Retail Assistant, which have impacted my experiences. I have a robust work ethic and use initiative to meet the high standards expected of a professional concierge. I am recognized as a strong team player who enjoys with people from diverse backgrounds and getting to know people to improve communication skills and relationships with peers. It is always eager to be able to understand/ undertake further training to enhance professional capabilities in the business sector. Effectively promotes products and increases revenue by connecting with customers and recommending target offerings. Organised, adaptable and knowledgeable about preparing displays, merchandising shelves and assisting customers. Drives loyalty with friendly and skilled support Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.

Overview

12
12
years of professional experience
2
2
Languages

Work History

Sales Advisor

West
Birmingham, Midlands
  • Maintained current knowledge of applicable sales and product changes in order to provide best possible service for all customer needs.
  • Listened to customer details and offered matching solutions to meet wide range of requirements.
  • Expanded customer base and boosted profit within product line.
  • Implemented brand marketing and sales campaigns.
  • Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.

retail assistant

Primark
  • Has enabled me to develop my customer services skills and understand their needs
  • My duties included:
  • Greeting customers, serving customers at the till
  • Maintaining a good and tidy working environment
  • Sorting out clothes
  • Organizing sizes
  • I also had to assist in the fitting room by ensuring excellent customer service to all customers
  • Working at Primark has helped me become more diplomatic with customers

Administration

Health Harmonie, West
Birmingham, Midlands
11.2011 - 10.2022
  • Utilise the patient administration systems to identify patients who are due for their appointment
  • Directly book patients into available slots, sending appointment confirmations via text/ letter / email
  • Filing various documents and maintaining databases
  • Updating spreadsheets and other data entry tasks
  • Answering phone calls and emails
  • Maintaining multiple calendars
  • Setting appointments
  • Executed record filing system to improve document organization and management.
  • Managed relational database to store information for reference, reporting and analysis.

Sales Advisor

H&M
05.2022 - 07.2022
  • I was responsible for sorting deliveries and sharing my fashion knowledge with customers
  • My duties also include performing good customer service and merchandising
  • This has helped me increase my knowledge and understanding of how business works
  • Tagged products quickly and accurately with price tags and stickers
  • Helped customers obtain specialised help for refunds and exchanges
  • Promoted customer loyalty scheme at checkout
  • Accepted card, cash and cheque payments in register system.

Stockroom Assistant

Birmingham West
Zara, Midlands
08.2021 - 11.2021
  • I was working in a stockroom while dealing with internal queries such as stock checks, schedules, and delivery
  • While working in the stockroom, I had to comply with the company's security policies and procedures
  • My responsibilities also included being responsible for merchandise from the stockroom point to the retail sales floor, as well as organizing the stockroom
  • Created a safe working environment, ensuring stock locations were always clean and tidy
  • Assisted with deliveries and sales floor replenishing to guarantee stock availability for customers
  • Maintained high levels of stock quality, implementing procedures to decrease stock damage.

Sales Assistant

Primark Retail, Milton Keynes
09.2018 - 08.2019
  • Communicated orders to vendors, scheduling carriers for pickup if needed.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Contributed to customer-oriented team atmosphere driving sale targets and supporting organizational goals.
  • Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
  • Referred customers to various services by evaluating needs and providing recommendations.
  • Assisted customers with prompt and polite support in-person and via telephone.

Education

ECOLE MIGRO CLUB: SUISSE FRENCH
10.2022 - 12.2008

Bachelor’s Degree -

Birmingham City University

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Milton Keynes Academy

Skills

Microsoft Packageundefined

Additional Information

Hold: UK Full Driving Licence

Full Points

Timeline

ECOLE MIGRO CLUB: SUISSE FRENCH
10.2022 - 12.2008

Sales Advisor

H&M
05.2022 - 07.2022

Stockroom Assistant

Birmingham West
08.2021 - 11.2021

Sales Assistant

Primark Retail, Milton Keynes
09.2018 - 08.2019

Administration

Health Harmonie, West
11.2011 - 10.2022

Sales Advisor

West

retail assistant

Primark

Bachelor’s Degree -

Birmingham City University

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Milton Keynes Academy
Noella MpianaBusiness Management Graduate