Shabnam Suleman
Middlesbrough,Cleveland
Summary
Exceptional communication skills and adaptability. Driven professional with talent for financial management and team leadership. Proficient in customer service excellence, ensuring smooth operations and high satisfaction.
Overview
15
15
years of professional experience
5
5
years of post-secondary education
Work history
Online English Tutor
FGRF
Middlesbrough, Cleveland
04.2020 - 08.2023
- Provided constructive feedback for each tutoring session to evaluate student performance and determine future needs.
- Planned lessons to target subject weaknesses and build skills within strengths.
- Set clear targets and delivered feedback to achieve student goals.
- Taught students important points to prepare for examinations and assessments.
Accounts and payroll manager
Fenham Garage Service Ltd
Newcastle upon Tyne, Tyne and Wear
01.2011 - 11.2012
- Handled challenging situations with sensitivity and understanding.
- Executed monthly payroll and pension procedures with meticulous attention to detail.
- Evaluated discrepancies and rectified payroll errors.
- Collected and evaluated timesheets and managed electronic timekeeping systems.
- Managed PAYE deductions and transmitted payroll details to HMRC efficiently.
- Conducted workforce planning and benchmarking to meet company needs.
Call Centre Operations Manager
Noda Taxis Ltd
Newcastle Upon Tyne , Tyne and wear
02.2009 - 11.2010
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Designed and implemented training to further develop staff based on business goals.
- Dealt with any problems in a timely manner.
Education
A-Levels - Psychology, Science, Accountancy
Gosforth High School
Newcastle upon Tyne 09.2006 - 05.2008
GCSEs - 11 GCSE'S (A to C)
Gosforth High School
Newcastle upon Tyne 09.2003 - 05.2007
Skills
- Invoice processing
- Leadership skills
- Project Management
- Bookkeeping
- Customer relationship building
- Progress monitoring
- Creative writing
References
References available upon request.
Timeline
Online English Tutor
FGRF
04.2020 - 08.2023
Accounts and payroll manager
Fenham Garage Service Ltd
01.2011 - 11.2012
Call Centre Operations Manager
Noda Taxis Ltd
02.2009 - 11.2010
A-Levels - Psychology, Science, Accountancy
Gosforth High School
09.2006 - 05.2008
GCSEs - 11 GCSE'S (A to C)
Gosforth High School
09.2003 - 05.2007
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