Adaptable and motivated professional with experience in customer service, sales support, and education. Skilled in handling client communications, resolving issues efficiently, and managing day-to-day operations in fast-paced environments. Strong interpersonal and organizational abilities developed through work in retail, reception, online sales, and tutoring. Eager to learn, grow, and expand skills while contributing effectively to company goals and team success. Detail-oriented and committed to making a positive impact and continuously improving performance.
Provided personalised one-on-one English lessons for non-native speakers, adapting sessions to each student’s learning style and goals, while fostering a supportive and motivating environment.
Delivered engaging lessons using a variety of exercises, readings, grammar, and vocabulary activities to develop and refine students’ language skills.
Monitored progress and provided constructive feedback to support continuous improvement.
Provided attentive care and supervision for one child, including school drop-offs and pick-ups, meal and snack preparation, as well as engaging in play and activities.
Fostered independence and good habits, creating a supportive, positive environment.
Assisted the family with general household tasks, including light cleaning and laundry, while building strong, trusting relationships with both the child and parents.
Welcomed and assisted patients and clients, creating a friendly and professional atmosphere.
Managed phone calls, scheduled appointments, addressed patient queries, maintained accurate patient records, and processed payments efficiently.
Collaborated with dentists and staff to ensure smooth, coordinated daily operations.
Resolved patient concerns and complaints with empathy, providing solutions to enhance the overall experience.
Provided customer support via calls and emails, assisting with order placement, tracking, refunds, replacements, and resolving product issues while delivering a positive, reliable service experience.
Handled the packing, labelling, and organisation of customer orders with accuracy and efficiency. Managed incoming stock and maintained warehouse inventory to ensure smooth operations
Proofread and edited final translations of web content, including articles, blog posts, and product descriptions, to ensure optimal quality and adherence to company standards.
Handled customer complaints, processed inbound customer calls, providing information on products.
Assisted customers with product complaints, logging issues, tracking orders, replacing items, and issuing refunds.
Prepared products for the sales floor, presenting items for appealing displays.
Assisted customers with product selection and sales, recommending items to increase transaction value.