Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Olha Prysiazhniuk

Rickmansworth

Summary

Adaptable and motivated professional with experience in customer service, sales support, and education. Skilled in handling client communications, resolving issues efficiently, and managing day-to-day operations in fast-paced environments. Strong interpersonal and organizational abilities developed through work in retail, reception, online sales, and tutoring. Eager to learn, grow, and expand skills while contributing effectively to company goals and team success. Detail-oriented and committed to making a positive impact and continuously improving performance.

Overview

8
8
years of professional experience

Work history

Online English Tutor

Self-employed/Freelance
09.2022 - Current

Provided personalised one-on-one English lessons for non-native speakers, adapting sessions to each student’s learning style and goals, while fostering a supportive and motivating environment.

Delivered engaging lessons using a variety of exercises, readings, grammar, and vocabulary activities to develop and refine students’ language skills.

Monitored progress and provided constructive feedback to support continuous improvement.

Au Pair

Private family
Rickmansworth, Hertfordshire
05.2022 - 09.2025

Provided attentive care and supervision for one child, including school drop-offs and pick-ups, meal and snack preparation, as well as engaging in play and activities.

Fostered independence and good habits, creating a supportive, positive environment.

Assisted the family with general household tasks, including light cleaning and laundry, while building strong, trusting relationships with both the child and parents.

Receptionist

Chorleywood Dental Practice
Chorleywood, Hertfordshire
10.2023 - 07.2024

Welcomed and assisted patients and clients, creating a friendly and professional atmosphere.

Managed phone calls, scheduled appointments, addressed patient queries, maintained accurate patient records, and processed payments efficiently.

Collaborated with dentists and staff to ensure smooth, coordinated daily operations.

Resolved patient concerns and complaints with empathy, providing solutions to enhance the overall experience.

Online Sales Assistant

Donella Ukraine
Lviv, Ukraine
02.2019 - 02.2022

Provided customer support via calls and emails, assisting with order placement, tracking, refunds, replacements, and resolving product issues while delivering a positive, reliable service experience.

Handled the packing, labelling, and organisation of customer orders with accuracy and efficiency. Managed incoming stock and maintained warehouse inventory to ensure smooth operations

Freelance Proofreader

ContentNetwork
02.2018 - 02.2022

Proofread and edited final translations of web content, including articles, blog posts, and product descriptions, to ensure optimal quality and adherence to company standards.

Customer Service Representative

GeekForLess
Lviv, Ukraine
01.2019 - 02.2019

Handled customer complaints, processed inbound customer calls, providing information on products.

Assisted customers with product complaints, logging issues, tracking orders, replacing items, and issuing refunds.

Shop assistant

Metro Cash&Carry
Zhytomyr, Ukraine
01.2018 - 06.2018

Prepared products for the sales floor, presenting items for appealing displays.

Assisted customers with product selection and sales, recommending items to increase transaction value.

Education

Bachelor of Arts - Philology

Rivne State University of Hamanities
Rivne, Ukraine
/2012 - /2016

Skills

  • Customer Service & Client Support
  • Payment Processing & Sales Transactions
  • Inventory Management & Stock Handling
  • Order Fulfilment
  • Microsoft Office & Google Workspace
  • Interpersonal Skills & Outgoing Personality
  • Time Management & Organisation
  • Problem Solving
  • Attention to Detail & Accuracy
  • Teamwork & Collaboration

Languages

Ukrainian
Native
English
Advanced (C1)
Russian
Proficient (C2)
Italian
Elementary (A2)

Timeline

Receptionist

Chorleywood Dental Practice
10.2023 - 07.2024

Online English Tutor

Self-employed/Freelance
09.2022 - Current

Au Pair

Private family
05.2022 - 09.2025

Online Sales Assistant

Donella Ukraine
02.2019 - 02.2022

Customer Service Representative

GeekForLess
01.2019 - 02.2019

Freelance Proofreader

ContentNetwork
02.2018 - 02.2022

Shop assistant

Metro Cash&Carry
01.2018 - 06.2018

Bachelor of Arts - Philology

Rivne State University of Hamanities
/2012 - /2016
Olha Prysiazhniuk