
Enthusiastic professional with expertise in speciality coffee making and known for delivering exceptional customer service. Adept at multitasking in busy environments while also demonstrating proficienty in efficient telephonic etiquette, POS systems, cash handling, and Microsoft suite, ensuring seamless operations. Committed to leveraging problem-solving skills to enhance guest satisfaction and operational efficiency.
· Acquired insurance authorizations for radiology imaging procedures and maintained knowledge of insurance requirements.
· Submitted clinical information to support pre-authorization requests.
· Communicated with ordering providers and their teams about insurance company requests for clinical information, appeals for pre-authorization denials, as well as changes to authorized procedures.
· Maintained knowledge of radiology imaging procedures and limited knowledge of medical diagnoses to answer clinical questions.
· Enthusiastically engaged customers to create a welcoming atmosphere while staying calm during busy periods to maintain smooth workflow.
· Processed orders correctly and completed multiple drink orders efficiently and per customer order.
· Maintained knowledge and demonstrated proficiency in several brewing methods including operating an espresso machine.
120-hour TEFL Certification