SHABNA SHAMSUDHEEN
London
Summary
Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations. Energetic and outgoing professional with dedication to positive guest relations. Passionate about securing new, challenging position within fast-paced restaurant or bar. High-volume dining, customer service and cash-handling background.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
Work history
Waitress
The Pearl Beckenham
Beckenham
10.2022 - Current
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Discussed menu items and dietary concerns, noted special requests and suggested additional items to meet upsell goals.
Education
MA - Education
University of East London
London 09.2022 - 09.2023
B.Ed - Mathematics
University of Kerala India
2011
MSC - Mathematics
University of Kerala
2010
B.SC - Mathematics
University of kerala
2008
Skills
- Food ingredients expert
- Marketing and sales experience
- Table check-ins
- Menu knowledge
- Food hygiene protocol
- Efficient under pressure
- Strong communication
Interests
EXTRA-CURRICULAR
ACTIVITIES
, volunteer work during my college studies,peer
tutoring,academic clubs,fund rising
Languages
English
Fluent
Hindi
Advanced
Malayalam
Proficient (C2)
Tamil
Advanced
Reference
1-Assainar Kunnumal - 07875635131
Head Chef,The Pearl Beckenham.
nasliya4me@yahoo.co.uk
2-Benchamin -07736305740
Manager,The Pearl Beckenham
benmedas123@outlook.com
Timeline
Waitress
The Pearl Beckenham
10.2022 - Current
MA - Education
University of East London
09.2022 - 09.2023
B.Ed - Mathematics
University of Kerala India
MSC - Mathematics
University of Kerala
B.SC - Mathematics
University of kerala
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