Javeria Turk

Work History

Waitress

O'ver Italian Restaurant

London, United Kingdom

06.2023 - Current

Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Performed cashing up duties at the end of shift, ensuring till was in balance and earnings were recorded accurately.
Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
Served high volumes of guests in fast-paced service environments with exceptional customer care.

Waitress

El Chico's Mexican Restaurant

London, United Kingdom

05.2023 - Current

Provided friendly, courteous service, maximizing positive customer satisfaction ratings.
Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
Regularly communicated with kitchen and bar staff to maintain smooth front-of-house operations, minimizing potential service delays.
Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Checked in with customers during meals to check orders were received correctly and met guests' expectations.
Took food and beverage orders using the POS system or order slips to maintain accuracy.
Discussed menu items and dietary concerns, noted special requests, and suggested additional items to meet upsell goals.
Participated in staff meetings to discuss specials, menu changes, and group reservations.
Warmly greeted guests upon arrival to create awelcoming atmosphere.

Staff Member

Amigos Burgers and Shakes

London, United Kingdom

03.2023 - 06.2023

Performed stringent cleaning and disinfecting processes.
Assisted chefs and kitchen staff with sous vide, frying, and steaming.
Plated finishing elements such as salads, garnishes, and sauces prior to service.
Rotated stock in temperature-controlled storage areas for safe food service.
Labeled and stored fresh food deliveries immediately to avoid spoilage.
Carried out regular rubbish removal, mopping and sweeping, and maintaining clean kitchen environments throughout service shifts.
Washed cutlery and crockery using industrial dishwashers and manual methods for a pristine finish.
Rotated food on workstations and in display cases, disposing of spoilt items.
Manned till and processed and recorded payments for orders.

Internee

Dawn Group of Newspaper

Karachi, Pakistan

12.2019 - 01.2020

Reviewed financial data, performing analytical procedures to identify unusual transactions.
Liaised with senior staff to investigate and resolve complex transactions and discrepancies.
Reviewed financial statements, gathering and analyzing data to verify accurate representation of transactions.
Practiced accounting policies, rules, and regulations to comply with applicable standards.
Liaised with various departments, staff, and institutions regarding financial and accounting operations.

Assistant Marketing Manager

MCB Arif Habib Saving & Investment Ltd

Karachi, United Kingdom

01.2020 - 02.2023

Analyzed customer data and campaign performance to drive improvements.
Developed targeted Facebook and Google Ads campaigns.
Developed cohesive marketing strategies, identifying macro trends, opportunities, and challenges to deliver successful campaigns.
Conducted market research to better understand key customer segments.
Liaised with sales, technical, and customer service teams to drive on-time, under-budget project completion.
Launched new products and expanded into new markets with exceptional project planning.
Explored new marketing and branding partnerships with high-profile clients, enhancing company reach.
Improved end-to-end customer journey by identifying critical conversion and drop-off points, and adapting the onboarding process accordingly.
Collaborated with the design team to develop innovative graphics and video content for a website and social platforms.
Crafted compelling written content optimized for SEO, helping to improve online ranking.
Worked closely across departments to implement the latest findings from data and analytics.
Improved email marketing campaigns by enhancing deliverability for increased engagement.
Performed detailed market and competitor analyses to inform digital marketing strategy.
Launched adigital awareness campaign to increase follower count.

Live Chat Agent

Bank Alfalah

Karachi, Pakistan

07.2018 - 12.2020

With a proven track record in customer service, I have consistently provided expert assistance to customers at Bank Alfalah Ltd
My responsibilities included efficiently processing transactions and redemptions, managing account opening applications, and offering valuable guidance on a diverse range of consumer finance products.
Responded to customer inquiries via company live chat system.
Throughout my tenure, I consistently delivered exceptional service, maintaining a high level of customer satisfaction.
Forwarded escalated concerns to supervisors for remediation.
Acted as the first point of contact for customer issues and queries.
Managed multiple live chat sessions simultaneously with professionalism and attention to detail.
Adhered strictly to policies and procedures for continued company compliance.
Maintained accurate knowledge of current services to provide informative customer advice.
Trained junior agents on customer service excellence, boosting customer satisfaction rates.
Offered detailed advice on product and service benefits.

Exhibitor at Excel

WhatSales

London, United Kingdom

03.2023 - 03.2023

Engaged with visitors, particularly Amazon and eBay sellers, at the Excel Expo to showcase and promote the company's service.
Effectively communicated the benefits of our services to potential clients, emphasizing how our solutions can help maximize profitability for Amazon and eBay sellers.
Adapted communication style to effectively engage with a diverse range of visitors, ensuring each interaction was tailored to their specific needs and goals.
Addressed questions and concerns from Amazon and eBay sellers, demonstrating a deep understanding of their pain points and offering customized solutions to address their individual challenges.
Contributed to the overall success of the expo by effectively representing the company and driving interest and engagement among the target audience of Amazon and eBay sellers.

Brand Manager - E-Commerce & Digital Marketing

Nimra Kashif

London, United Kingdom

01.2022 - Current

Drafted product descriptions and blogs for clients.
Coordinated with design team to integrate images and text for social media posts.
Produced engaging headlines to capture target audience.
Scheduled content releases to meet required deadlines.
Distinguished needs of customers and customised content to address gaps.
Interpreted brand guidelines to create copy to exact briefs.
Developed key word and SEO guidelines to boost web traffic.
Used best practices in producing content to define mission of organisation.
Managed editorial calendar to produce timely content.
Developed catchy phrases for social media content.
Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
Assisted customers with varying questions using product knowledge and service expertise.

Social Media Manager

7chefs Institute Of Culinary Arts

Karachi, Pakistan

01.2022 - 02.2023

Drove website traffic by writing witty and creative social media content.
Scheduled social media posts using Meta Business Suite, optimizing reach and maximizing community engagement.
Ran paid Facebook advertisements using allocated budgets and performance data to achieve maximum ROI.
Liaised with kitchen teams to develop innovative, seasonal menus for maximized customer appeal.
Educated students about safety requirements and consistently enforced rules.
Developed vocational courses to meet needs of current students and employers.
Created clear agendas and took minutes for weekly planning and content development meetings.
Scheduled social media posts and promptly responded to customer messages.

Summary

Overview

Work History

Waitress

Waitress

Staff Member

Internee

Assistant Marketing Manager

Live Chat Agent

Exhibitor at Excel

Brand Manager - E-Commerce & Digital Marketing

Social Media Manager

Education

Master of Science - Digital Marketing

Master of Business Administration - Finance

Bachelor of Science - Computer Science

Skills

Languages

Timeline

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