Seyi-Ebenezer Morayo Kofoworola
Milton Keynes,BUC
Summary
Seasoned professional with focus on customer service management and team leadership. Capable of enhancing customer satisfaction and streamlining service processes through strategic planning and strong communication skills. Skilled in conflict resolution, staff training, and fostering positive work environment to drive team performance.
Overview
16
16
years of professional experience
Work History
Customer Service Manager
Remit Choice Ltd
Sheffield
01.2024 - 03.2025
- Managed challenging situations to ensure customer satisfaction.
- Cultivated a productive work culture by encouraging teamwork.
- Fostered a supportive environment through active team management.
- Ensured business objectives met through strategic planning.
- Resolved complaints efficiently, fostering customer loyalty.
- Conducted regular meetings for transparent communication.
Procurement Manager
1924 GREAT GRACE ENTERPRISES
Lagos
08.2019 - 08.2022
- Developed risk management strategies to mitigate potential procurement issues.
- Led cross-functional teams to deliver successful projects on time.
- Coordinated with finance team to ensure accurate budgeting for procurement activities.
- Streamlined procurement processes for increased efficiency and cost savings.
- Adopted green procurement practices, promoting sustainability within the organisation.
Procurement Manager
Task Systems Limited
Lagos
04.2018 - 08.2019
- Streamlined procurement processes for increased efficiency and cost savings.
- Conducted market research to identify potential suppliers and evaluate their capabilities.
- Maintained up-to-date knowledge of industry trends to inform strategic purchasing decisions.
- Developed risk management strategies to mitigate potential procurement issues.
- Managed suppliers' performance through regular reviews and feedback.
Procurement and Logistics Executive
Task Systems Limited
Lagos
01.2013 - 01.2017
- Improved customer satisfaction with efficient order fulfilment processes.
- Established strong relationships with transporters for competitive pricing and service levels.
- Oversaw logistics team, promoting teamwork and coordination.
- Participated in high-level strategic planning meetings, contributing valuable insights from a logistics perspective.
- Reduced shipping errors by implementing quality control measures.
- Monitored market trends to foresee possible disruptions in supply chain operations.
Account/Business Development Executive
Task Systems Limited
Lagos
01.2011 - 01.2013
- Implemented innovative strategies, leading to enhanced operational efficiency.
- Identified potential clients for business expansion opportunities.
- Cultivated a high-performance team environment through effective leadership skills.
- Streamlined communications internally and externally, improving overall workflow processes.
- Assisted in budget development and oversight, maintaining fiscal discipline across projects.
Accounts and Finance
ODEGBAMI& ASSOCIATIES
Lagos
01.2009 - 01.2011
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Master of Science - Innovation Management and Entrepreneurship
Middlesex University
London 09/2022 - 10/2023
Bachelor of Science - Banking and Finance
Covenant University
Nigeria 10/2004 - 06/2008
Senior Schoool Certificate -
Lagos State Model College
Nigeria 10/1995 - 06/2001
Skills
- Salesforce understanding
- Loyalty programmes
- Negotiating refunds
- Returns handling
- KPIs setting and tracking
- Quality Control
- Conflict mediation
Additional Information
Technical Skills: Microsoft software packages and Knowledge of SPSS and NVivo.
Professional Membership: Chartered Institute of procurement (CIPS)
Interests: I enjoy reading, cooking, travelling, public speaking and researching.
Timeline
Customer Service Manager
Remit Choice Ltd
01.2024 - 03.2025
Procurement Manager
1924 GREAT GRACE ENTERPRISES
08.2019 - 08.2022
Procurement Manager
Task Systems Limited
04.2018 - 08.2019
Procurement and Logistics Executive
Task Systems Limited
01.2013 - 01.2017
Account/Business Development Executive
Task Systems Limited
01.2011 - 01.2013
Accounts and Finance
ODEGBAMI& ASSOCIATIES
01.2009 - 01.2011
Master of Science - Innovation Management and Entrepreneurship
Middlesex University
09/2022 - 10/2023
Bachelor of Science - Banking and Finance
Covenant University
10/2004 - 06/2008
Senior Schoool Certificate -
Lagos State Model College
10/1995 - 06/2001
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