Samantha Scott

• Prepared comprehensive reports detailing findings of investigations, aiding prosecution efforts.
• Investigated fraud cases by conducting in-depth analysis of financial transactions.
• Tracked suspicious online activities leading to identification of cyber criminals attempting identity thefts or phishing scams.
• Coordinated with other investigators to crack down on large-scale scams.
• Maintained strict confidentiality whilst handling sensitive data during investigations.
• Identified fraudulent activities by closely monitoring financial trends and patterns.
• Reviewed company's policies and procedures, suggesting necessary amendments for increased safety against frauds.
• Updated case management system with accurate data to reflect investigation progress.
• Collaborated with peers across service and external services to conclude investigations.
• Answered public and organisational telephonic queries in line with policies and procedures.
• Carried out investigations within prescribed time limits and set standards.
• Uncovered instances of money laundering through meticulous investigation processes.

Working in the Application Fraud Team as first point of contact to include working new fraud cases for investigation, logging of new application for prevention of losses and fraudulent attempts, assisting investigators with daily requirements. Support also provided to other areas of the business dealing with customers who are victims working alongside a mailbox and managing transactional amounts

• Purchased office supplies as needed, preventing shortages that could disrupt workflow.
• Liaised with other departments to streamline procedures; minimised redundancy in workflows.
• Entered data accurately into company fraud systems; maintained up-to-date records.
• Handled sensitive information discreetly; upheld company confidentiality policies.
• Assisted colleagues with day-to-day tasks, promoting a collaborative work environment.
• Resolved general customer enquiries using expert product and service knowledge.
• Prioritised support and administration tasks to meet changing office demands.
• Sorted incoming mail promptly, improving organisation in the workplace.
• Collaborated with different departments to maintain positive rapport and smooth workflow.
• Streamlined processes to improve and optimise office operations.

• Resolved minor technical issues swiftly avoiding unnecessary delays in workflow.
• Answered inbound phone calls, resulting in excellent customer service provided to clients.
• Handled sensitive information discreetly, maintaining confidentiality at all times as required by protocol.
• Resolved customer complaints swiftly, enhancing overall service satisfaction levels.
• Maintained compliance with fair debt practices and regulatory guidelines.
• Performed all debt collection activities in compliance with Financial Conduct Authority (FCA) guidelines.

• Assisted with administrative tasks, improving overall functionality of the office.
• Coordinated office supplies orders to keep necessary materials available at all times.
• Prepared meeting rooms before and after use, maintaining a neat appearance at all times.
• Ensured the availability of up-to-date content on company brochures and promotional material for prospective clients' use.
• Maintained an organised reception area for a professional business environment.
• Completed data entry tasks whilst adhering to strict deadlines.
• Administered mail distribution process, ensuring each department received its correspondence in a timely manner.
• Served as the initial point of contact for guests; providing warm greetings and helpful assistance upon arrival.
• Collected and distributed incoming mail, employing strict confidentiality throughout.
• Managed calendars, strategically scheduling appointments to maximise availability.
• Coordinated travel flights, accommodation and itineraries for office staff.
• Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
• Utilised multi-line telephone system to manage incoming calls effectively.

Working as first point of contact as a Receptionist on a 6 month contact

• Managed diary scheduling for senior management team.
• Maintained a tidy reception area, promoting a professional image.
• Prepared meeting rooms for management
• Coordinated booking travel arrangements for office staff.
• Created presentations using PowerPoint to facilitate effective meetings.
• Ordered stationary, first-aid, and sundries for well-maintained office supplies.
• Supporting secretaries when required with additional tasks
• Managed telephone switchboard efficiently, directing calls to appropriate personnel promptly.

Working in the Musculoskeletal department as an Administrator in a temporary role

• Managed patient scheduling, registration & follow up appointments
• Handled incoming telephone calls, emails and requests from patients and healthcare professionals
• Ensure compliance with health regulations, data protection & administrative protocols
• Ordered and managed office supplies
• Prepared reports, correspondence & maintained confidential files from audio transcript from doctors

• Completed routine data verification for error reduction and accuracy improvement.
• Executed daily clerical tasks such as photocopying, scanning, faxing documents for smooth business operations.
• Maintained accurate data entry by diligently inputting information from various sources.
• Streamlined record keeping, ensuring easy retrieval of vital information when required.
• Assisted in maintaining up-to-date client records for improved service delivery.
• Retrieval of unpaid cheques ahead of payment deadlines
• Handled customer queries efficiently within the Customer Care department
• Balancing of transactions on customer accounts

• Maintained up to date records by entering and updating data within internal systems
• Managed transaction processing, including both debit and credit entries, within accounting system
• Reconciled customer accounts by balancing cheques to ensure transactions reflected accurately
• Supporting team operations by assisting with planning and routine schedules within the operation

• Conducted regular stock checks ensuring availability of popular items at all times.
• Coordinated with colleagues for smooth store operations during peak periods.
• Advised customers on suitable products to meet their needs.
• Managed till operations efficiently, reducing the queue time for customers.
• Processed customer requests efficiently, reducing waiting times significantly.
• Handled cash/card transactions accurately at point-of-sale systems.