Juan Diego Amaya Betancourt

I am currently in the printing department, dispatching custom orders such as photo balloons, ribbons, banners and custom work on acrylic material, using some adobe software.....
I have also worked in the packaging and picking departments on occasion.

• Maintained and cleaned warehouse equipment following set procedures.
• Collaborated with team members for smooth warehouse operations.
• Understood and complied with changing safety, quality and production standards.

I worked in different departments such as: Customs, import and export, sea and air transport and in sales.

• Adapted to new situations and learned new skills quickly.
• Handled incoming calls and emails, ensuring prompt response.
• Showed initiative and willingness to take on new challenges.
• Delivered exceptional administrative support to senior executives during peak business periods.
• Used problem-solving skills to resolve challenges and prioritise workload.
• Facilitated smooth operations within the department through organised file management and data entry tasks.

• Promoted seasonal beverages effectively increasing their uptake.
• Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
• Conversed with customers about food and beverage desires, suggesting items best matching preferences.
• Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
• Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
• Managed high volume orders during peak hours maintaining quality of service.
• Thoroughly cleaned and maintained coffee machines, reducing faults and issues for smooth, efficient service.
• Produced high-volume coffee orders quickly and accurately, meeting customer demand.
• Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
• Created speciality drinks according to exact customer requests and preferences.
• Delivered exceptional service to customers for their enjoyment and comfort.
• Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.