Serge Chabert
Greenock,Scotland
Summary
Detail-oriented professional with extensive experience in managing diverse tasks across various organisations. Delivered effective digital solutions through the design of websites, brochures, and promotional materials. Supported community initiatives by managing digital device refurbishing schemes and maintaining secure document disposal processes.
Overview
35
35
years of professional experience
Work History
Digital Co-ordinator
Belville Community Garden
Greenock
01.2019 - 01.2023
- Responsible for the digital device refurbishing scheme (collection, management and distribution of donated computers to local end users).
- Responsible for the digital device refurbishing scheme (collection, management and distribution of donated computers to local end users).
- Captured and curated photographs of organisation's events, documenting activities and promoting community engagement.
- Design of the organisation's event posters.
- Design of the organisation printed brochure.
- Executed secure disposal of sensitive documents to ensure confidentiality.
Photographer
Stepwell
Greenock
01.2022 - 01.2022
- Planned photoshoots based on specific client briefs.
- Managed editing and retouching of photographs to enhance their overall appeal.
- Photographed the barista's course to highlight techniques and skills for promotional use.
- Set-up professional cameras, equipment and accessories in outdoor locations.
Photographer
Rig Arts
Greenock
01.2019 - 01.2022
- Captured outdoor fashion photographs for "Fixing Fashion" project, showcasing designs in natural settings.
- Planned photoshoots based on specific client briefs.
- Managed editing and retouching of photographs to enhance their overall appeal.
- Set-up professional cameras, equipment and accessories in outdoor locations.
- Documented live events at Inverclyde Galoshan's festival, highlighting community engagement and cultural vibrancy.
Customer Service Associate
Webhelp
Glasgow
01.2013 - 01.2014
- Handled pre-sales, post-sales and technical support on the phone, via email and live chat.
- Managed email correspondence to facilitate communication and information flow.
- Handled pre-sales, post-sales and technical support on the phone, via email and live chat.
- Updated customer records on internal database to ensure accuracy and accessibility.
- Supported the team with general administration duties.
Customer Service Advisor
Scottish Citylink Coaches
Glasgow
01.2012 - 01.2013
- Responded to customer queries and complaint emails for Scottish Citylink Coaches and megabus.com.
- Provided travel information and disruption of service notifications to customers.
- Processed ticket sales through the internal booking system with due regards to confidentiality.
- Completed and updated lost property reports to facilitate efficient retrieval for customers.
- Supported team by managing administrative tasks efficiently.
Incident Manager
IBM
Greenock
01.2001 - 01.2012
- Coordinated with relevant technical support resolver groups to facilitate prompt issue resolution.
- Developed and maintained reports on critical server faults to ensure timely resolution.
- Delivered updates and information to customers via email and phone to enhance communication and support.
- Assisted team members with administrative tasks, facilitating smooth operations.
- Managed client's portfolios.
Bilingual Service Desk Analyst
IBM
Greenock
01.2001 - 01.2012
- Provided efficient assistance and support on a range of hardware and software computer systems and point of sales for corporate and home users from various locations around the world.
- Utilised remote desktop applications to assist users effectively.
- Communicated repair information and updates to users via phone and email, ensuring timely resolution of issues.
- Created cost estimates and invoices for customers to facilitate clear financial transactions.
- Provided clerical support including filing, copying, database input and management
Administrative Assistant
Marine Nationale (French Navy)
Paris
01.1988 - 01.1998
- Type letters, memoranda and reports with due regard to confidentiality.
- Responded promptly to phone calls, providing accurate information to callers. and dealt with initial enquiries.
- Ensured the smooth distribution of mail internally and externally.
- Managed input, updates, and retrieval of information from database, ensuring data accuracy and accessibility.
- Developed presentation materials for instructors, enhancing clarity and engagement.
- Used fax machines to send and receive important documents efficiently., photocopiers and scanners.
- Worked with sensitive national and NATO documents.
Education
Lycée(College) Pablo Picasso - Secretarial studies NVQ level 2 equivalent.
Lycée(College) Pablo Picasso
Périgueux, France01-1987
Skills
- IT proficiency
- Digital design
- Website management
- Google Workspace
- Word and Excel
- Google Forms
- Bilingual proficiency
- Problem solving
- Attention to detail
- Organisational skills
- Excellent communication skills
Custom
07939 597293, serge.chabert@me.com, https://www.sergechabert.photography, https://sergechabert.joomla.com, current, 153 Kilblain Court, Greenock, Inverclyde, PA15 1SW, United Kingdom
Timeline
Photographer
Stepwell
01.2022 - 01.2022
Digital Co-ordinator
Belville Community Garden
01.2019 - 01.2023
Photographer
Rig Arts
01.2019 - 01.2022
Customer Service Associate
Webhelp
01.2013 - 01.2014
Customer Service Advisor
Scottish Citylink Coaches
01.2012 - 01.2013
Incident Manager
IBM
01.2001 - 01.2012
Bilingual Service Desk Analyst
IBM
01.2001 - 01.2012
Administrative Assistant
Marine Nationale (French Navy)
01.1988 - 01.1998
Lycée(College) Pablo Picasso - Secretarial studies NVQ level 2 equivalent.
Lycée(College) Pablo Picasso