Emma Gilbey

• Answering all incoming telephone and email enquiries promptly and efficiently.
• Implementation of thorough recruitment and vetting procedures of all Care & Support Workers.
• Process new customer referrals accurately and comprehensively, ensuring all details are taken accurately and passed to the relevant parties.
• Support the learning needs of new / junior office staff.
• Maintain accurate and relevant recording of all online documents.
• Ensure all customer and Care & Support Worker documentation and electronic records are kept up to date.
• Ensure compliance with all office systems and procedures.
• Production of reports and management information as required.
• Manage the staff roster to ensure there is sufficient cover to deliver care and support on time, considering priorities when there are unexpected emergencies.
• Arrange cover for care worker sickness, or holidays.
• Monitor the allocation of care workers to maximise efficiency whilst

supporting them to maintain an appropriate work/life balance.

• Accept, allocate and process new referrals for care and support promptly.
• Take part in the out of hours on-call rota.
• Delivery of recruitment requirements, including posting job vacancies,

the coordination of interviews and offers.

• Manage the candidate offer process and all related duties, such as referencing, DBS checks and organising training and induction.
• Respond efficiently to day-to-day changes in the care and support packages.

• To book optical appointments for housebound customers from inbound calls
• Outbound calls to existing customers to book eye tests for their residents
• To update and maintain a customer database
• To contact prospective Care homes/Home visit customers and update database
• To schedule appointments in a logical manner
• NHS form and general administrative duties

• Managing a team of colleagues in a fast paced department
• Time management is a key in the home shopping department as there are very strict deadlines to ensure the customers receive their shopping not only on time but also accurately
• I manage the rota for all the colleagues within the department to ensure we have the right people in the right place at the right time, while also ensuring we come in line with wage forecasting
• Also dealing with under performance and celebrate a job well done

• Assist the elderly in their homes with personal hygiene, dressing, cooking and cleaning

• Washing and dressing patients
• Helping patients to mobilize
• Feeding patients
• Administration of medication
• Generally assisting with overall comfort

• Assist the elderly in their homes with personal hygiene, dressing, cooking and cleaning

• Collecting customers loan repayments from their houses on a weekly basis
• Providing new and existing customers with loans

• Purchase ledger
• Reconciliation
• Tax returns for sub contractors
• Liaising with clients both in person and on the telephone

• Sales ledger
• Purchase ledger
• Petty cash
• Reconciliation
• Daily banking
• Assisting with clients over the telephone