Serena-Rose Reynolds
Rowley Regis
Summary
I am a committed and motivated Senior Hire/Sales Controller with exceptional customer service, decision making, selling and purchasing skills. I pride myself on my sense of humour and outgoing/bubbly personality. This has always enabled me to create good rapport and relationships with people. I have been in customer facing roles for 10 years, with 9 of them in Hire & Sales within the construction/lifting industry. Alongside working, I am currently a CIPS student member, studying Level 4 Procurement & Supply.
In my home life, I am an avid Aston Villa Football Club fan, and spend most of my free time with my Ex Racing Greyhound Sid. A few notable personal achievements would be buying my house at 21 and previous charity mud runs & walks for Cancer Research UK, that I've done in memory of my lovely dad.
Overview
9
9
years of professional experience
8091
8091
years of post-secondary education
Work history
Senior Hire/Sales Controller
Lifting Solutions Group
Dudley , West Midlands
2021.06 - Current
- Streamlined sales operations by simplifying procedures and policies.
- Established strong rapport with clients through excellent communication skills.
- Handled complex customer enquiries ensuring swift resolution.
- Implemented changes to pricing structure resulting in increased profitability.
- Provided constructive feedback to team members enhancing performance levels.
- Improved customer satisfaction with prompt and effective problem resolution.
- Upheld high standards of customer service, boosting brand reputation in the market.
- Motivated team members, fostering a positive work environment.
- Balanced inventory levels to meet fluctuating market demands.
- Responded promptly to customer enquiries, providing accurate information about products and services available for hire.
- Provided customers with price information and handled financial transactions.
- Organised transportation logistics for timely deliveries and collections of hired equipment.
Senior Hire/Sales Controller
Lifting Gear UK
Dudley , West Midlands
2017.09 - 2021.06
- Facilitated effective communication by managing emails and telephone calls efficiently.
- Cultivated strong relationships with customers to enhance loyalty.
- Assisted in providing estimates and quotes for repairs to customers.
- Supported the development of competitive sales quotes and followed up to secure sales.
- Organised delivery and collection of hired equipment to minimise project downtime.
- Collaborated with suppliers to ensure timely delivery of products and services.
- Completed tasks within tight deadlines successfully.
- Achieved high sales performance within budget and met strict deadlines and targets.
Education
NVQ Business Admin Level 4 - Business
Dudley College
NPORS N019 Report of Thorough Examination Training -
NPORS
LEEA Foundation Level -
Lifting Equipment Engineers Association
NVQ Business Admin Level 3 - Business
Dudley College
Maths - Grade C - undefined
Hillcrest School & Community College
English Language - Grade B - undefined
Hillcrest School & Community College
English Literature - Grade C - undefined
Hillcrest School & Community College
Chemistry - Grade C - undefined
Hillcrest School & Community College
Biology - Grade B - undefined
Hillcrest School & Community College
Physics - Grade C - undefined
Hillcrest School & Community College
Skills
- Customer Service
- Communication
- Phone Etiquette
- Team Worker
- Supervising
- Time Management
- Sales motivated
References
References available upon request.
Timeline
Senior Hire/Sales Controller
Lifting Solutions Group
2021.06 - Current
Senior Hire/Sales Controller
Lifting Gear UK
2017.09 - 2021.06
Maths - Grade C - undefined
Hillcrest School & Community College
English Language - Grade B - undefined
Hillcrest School & Community College
English Literature - Grade C - undefined
Hillcrest School & Community College
Chemistry - Grade C - undefined
Hillcrest School & Community College
Biology - Grade B - undefined
Hillcrest School & Community College
Physics - Grade C - undefined
Hillcrest School & Community College
NVQ Business Admin Level 4 - Business
Dudley College
NPORS N019 Report of Thorough Examination Training -
NPORS
LEEA Foundation Level -
Lifting Equipment Engineers Association
NVQ Business Admin Level 3 - Business
Dudley College