Andrew James
Birkenhead,Merseyside
Summary
Highly skilled professional with extensive expertise in hire scheduling, logistic operations, and safety regulations compliance. Demonstrates proficiency in timely order processing, customer negotiation, and efficient dispatch coordination. Adept at strategic inventory control, asset tracking, and hire fleet management. Proven ability to manage interdepartmental coordination and supplier relationships while ensuring health and safety compliance. Strong background in CRM systems use, database administration, and Microsoft Office proficiency. Committed to maintaining high standards of customer service and retention through effective decision making and proactive outreach. Holds a driving licence and counterbalance forklift license, with a keen understanding of data privacy regulations and environmental awareness.
Overview
27
27
years of professional experience
1994
1994
years of post-secondary education
1
1
Certification
Work history
Senior Hire Controller
SFL Mobile Radio
Wirral
12.2024 - Current
- Reviewed and developed existing standard operating procedures to enhance operational efficiency.
- Updated staff on changes to internal policies and procedures for continued compliance and standardisation.
- Streamlined transportation logistics for timely equipment deliveries and collections.
- Recorded financial transactions accurately to strengthen client relationships.
- Managed customer complaints effectively, ensuring high satisfaction levels.
- Facilitated team meetings to promote clear communication among members.
- Fostered collaboration across departments to maintain seamless business operations.
- Provided training sessions and conducted performance appraisals, supporting employee career development.
- Delegated tasks appropriately, achieving balanced workload among team members.
Hire controller
SFL Mobile Radio
Wirral
01.2024 - 12.2024
- Utilised industry trends to guide informed hiring choices for customers.
- Maintained efficient stock control, reducing risk of inventory issues.
- Organised transportation logistics for prompt deliveries of hired equipment.
- Upheld company policies rigorously, ensuring professionalism in all interactions.
- Responded promptly to customer enquiries, offering precise product information.
- Streamlined administrative processes, contributing to enhanced operational efficiency.
- Fostered effective communication among team members to improve teamwork.
- Handled customer complaints effectively, enhancing overall satisfaction.
Stores operative
SFL Mobile Radio
Wirral
03.2023 - 01.2024
- Promoted positive brand image by consistently adhering to company policies.
- Enhanced team productivity by providing timely support to fellow operatives.
- Maintained clean and organised store area for safety improvements.
- Ensured timely and accurate order deliveries to streamline warehouse operations.
- Leveraged handheld scanning devices to boost operational efficiency.
- Executed efficient loading and unloading of delivery vehicles using proper techniques.
- Contributed to accurate inventory management by reducing stock discrepancies.
- Updated inventory records accurately, minimising errors and maintaining integrity.
Warehouse Operative
Cromwell Tools
Chester
01.2019 - 03.2023
- Executed stock selection for consignment and IMS delivery.
- Maintained cleanliness and organisation within warehouse.
- Received and recorded inward deliveries, reporting shortages or damages promptly.
- Conducted bin location for stock, ensuring effective rotation of inventory.
- Delivered consignments and replenished IMS vending systems in local area.
- Assisted walk-in customers at trade counter, addressing queries efficiently.
- Minimised product damage by handling goods according to specifications.
- Attended Health and Safety training to uphold warehouse safety policies.
Warehouse Operative
Interactive Recruitment (Anixter)
Deeside, Flintshire
10.2018 - 12.2018
- Executed stock selection for Just-In-Time delivery to optimise inventory flow.
- Maintained cleanliness and organisation of warehouse to meet inspection standards.
- Received and documented inward deliveries, reporting shortages or damage promptly.
- Systematised storage by accurately recording locations of received items.
- Enhanced efficiency through meticulous stock coordination and inventory management.
- Tidied work areas consistently to ensure compliance with health and safety regulations.
- Followed instructions closely while achieving targets in picking and packing operations.
- Conducted stock control procedures, upholding high quality standards for audits.
Warehouse Operative
Kelleher Supplies Ltd
Wirral
02.2012 - 09.2018
- Efficiently processed customer orders by picking and delivering stock.
- Maintained cleanliness and organisation within warehouse environment.
- Ensured vehicles remained clean and roadworthy for safe operations.
- Promptly addressed customer inquiries through incoming calls.
- Accurately processed invoicing using Sage Accounts software.
- Provided effective costings and quotations for customer orders.
- Managed website and eBay store to strengthen online presence.
- Recorded inward deliveries, reporting shortages or damage immediately.
Porter
Asda Superstores Ltd
Ellesmere Port, Cheshire
11.2011 - 12.2011
- Delivered exceptional customer service, ensuring client satisfaction and loyalty.
- Coordinated trolley and basket collection to maintain cleanliness in retail areas.
- Executed seasonal work tasks efficiently during peak periods.
Technician
TV Technologies Ltd
Birkenhead, Wirral
08.2011 - 10.2011
- Installed and serviced audio visual equipment across various public venues.
- Conducted diagnostic tests to identify faults and malfunctions.
- Collaborated with team members to ensure timely completion of projects.
- Executed high-quality technical projects within all specifications and requirements.
- Utilised hand and power tools for installation and repair of electronic components.
Installation Technician
Peters Hi-fi
Chester, Cheshire
10.2004 - 05.2011
- Collaborated with team to expedite complex installations, enhancing efficiency.
- Maintained clean, safe work environment to promote operational excellence.
- Delivered high-quality technical assistance, resolving post-installation issues effectively.
- Conducted thorough inspections prior to installations, ensuring accuracy and precision.
- Installed and aligned antennae for optimal signal quality and reliability.
- Ran cables connecting devices and equipment to power sources seamlessly.
- Troubleshot equipment problems, tracing root causes and implementing corrections.
- Provided in-home repair service, ensuring timely resolution of technical issues.
Installation Technician
Firstline Digital Ltd
Chester, Cheshire
02.2003 - 10.2004
- Delivered efficient service support for SKY, ensuring high customer satisfaction.
- Installed SKY domestic and commercial equipment, adhering to industry standards.
- Completed installations of TV and radio aerials with precision and care.
- Maintained up-to-date knowledge of installation technologies, enhancing service quality.
- Complied with health and safety regulations, minimising on-site accidents.
- Utilised advanced diagnostic tools to swiftly troubleshoot technical issues.
- Created safe working environments by following health and safety procedures.
- Evaluated sites for optimal installation access, ensuring positive outcomes.
Agency Worker
Scantec Personnel Ltd
05.2002 - 01.2003
- Performed production operative duties, ensuring adherence to quality standards.
- Conducted cleaning routines to uphold hygiene and operational effectiveness.
- Engaged with colleagues to support streamlined processes and teamwork.
Technician
1A Aerials Ltd
Wirral
09.1998 - 05.2002
- Completed certification from Confederation of Aerial Industries.
- Responded promptly to service calls, resolving technical issues efficiently.
- Inspected, maintained, and repaired diverse equipment at customer sites.
- Removed and replaced worn components to minimise breakdown risks.
- Streamlined operations through effective troubleshooting techniques.
- Adjusted equipment to optimise performance and meet specifications.
- Used hand and power tools for installation and repair of components.
- Engaged with customers to discuss products, services, and pricing.
Education
City & Guilds (C.A.D) - Computer Aided Design
Wirral Metropolitan College
Birkenhead, Wirral 09.1991 - 07.1993
High School - Secondary education
Rock Ferry High School & Birkenhead Sixth Form
Birkenhead, WirralSkills
- Hire scheduling
- Logistic operations expertise
- Safety regulations compliance
- Timely order processing
- Time management expertise
- Inventory control
- Self-Motivation and dependability
- Highly adaptable
- CRM systems use
- Record-keeping
- Microsoft Office proficiency
- Effective decision making
- Inventory control procedures
- Initiative taking
- Data privacy regulations
- Customer Service
Reference
Available on request
Affiliations
- DIY
- Motoring and all things cars
- Lego Building
- Music
- Historical sites
- The outdoors
Certification
RTITB Counterbalance lift truck 19/05/2023
First aid at work 2024
References
References available upon request.
Timeline
Senior Hire Controller
SFL Mobile Radio
12.2024 - Current
Hire controller
SFL Mobile Radio
01.2024 - 12.2024
Stores operative
SFL Mobile Radio
03.2023 - 01.2024
Warehouse Operative
Cromwell Tools
01.2019 - 03.2023
Warehouse Operative
Interactive Recruitment (Anixter)
10.2018 - 12.2018
Warehouse Operative
Kelleher Supplies Ltd
02.2012 - 09.2018
Porter
Asda Superstores Ltd
11.2011 - 12.2011
Technician
TV Technologies Ltd
08.2011 - 10.2011
Installation Technician
Peters Hi-fi
10.2004 - 05.2011
Installation Technician
Firstline Digital Ltd
02.2003 - 10.2004
Agency Worker
Scantec Personnel Ltd
05.2002 - 01.2003
Technician
1A Aerials Ltd
09.1998 - 05.2002
City & Guilds (C.A.D) - Computer Aided Design
Wirral Metropolitan College
09.1991 - 07.1993
High School - Secondary education
Rock Ferry High School & Birkenhead Sixth Form