Overview
Work history
Education
Skills
References
Timeline
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Matthew Harrop

Manchester

Overview

8
8
years of professional experience

Work history

Senior hire controller

CES GLOBAL LTD
11.2020 - Current
  • Improved coordination efficiency by organising equipment hire schedules.
  • Maintained high standards of customer service for increased client satisfaction rates.
  • Ensured compliance with safety regulations whilst handling heavy machinery.
  • Applied troubleshooting skills to resolve equipment malfunctions, ensuring smooth operations.
  • Facilitated effective communication between team members for enhanced teamwork.
  • Used problem-solving abilities to handle customer complaints, ensuring their satisfaction.

Sales and retention specialist

Verastar
02.2017 - 11.2020
  • Enhanced company reputation for excellent customer service with clear, empathetic communication.
  • Encouraged repeat business through building strong relationships with customers.
  • Improved product knowledge to provide detailed information and recommendations to clients.
  • Responded promptly to customer queries, reducing resolution time significantly.
  • Developed persuasive pitches that highlighted unique selling points of products and services.

Store assistant

Tesco
12.2016 - 02.2017
  • Maintained store cleanliness for an appealing shopping environment.
  • Improved product availability by effectively restocking shelves.
  • Processed transactions swiftly to reduce customer waiting time.
  • Assisted customers, resulting in a positive shopping experience.

Education

GCSEs -

Ashton upon mersey
Manchester

Skills

  • Customer-focused
  • Problem-solving
  • Time management
  • Active selling
  • Relationship management

References

References available upon request.

Timeline

Senior hire controller

CES GLOBAL LTD
11.2020 - Current

Sales and retention specialist

Verastar
02.2017 - 11.2020

Store assistant

Tesco
12.2016 - 02.2017

GCSEs -

Ashton upon mersey

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Matthew Harrop