Matthew Harrop
Manchester
Overview
8
8
years of professional experience
Work history
Senior hire controller
CES GLOBAL LTD
11.2020 - Current
- Improved coordination efficiency by organising equipment hire schedules.
- Maintained high standards of customer service for increased client satisfaction rates.
- Ensured compliance with safety regulations whilst handling heavy machinery.
- Applied troubleshooting skills to resolve equipment malfunctions, ensuring smooth operations.
- Facilitated effective communication between team members for enhanced teamwork.
- Used problem-solving abilities to handle customer complaints, ensuring their satisfaction.
Sales and retention specialist
Verastar
02.2017 - 11.2020
- Enhanced company reputation for excellent customer service with clear, empathetic communication.
- Encouraged repeat business through building strong relationships with customers.
- Improved product knowledge to provide detailed information and recommendations to clients.
- Responded promptly to customer queries, reducing resolution time significantly.
- Developed persuasive pitches that highlighted unique selling points of products and services.
Store assistant
Tesco
12.2016 - 02.2017
- Maintained store cleanliness for an appealing shopping environment.
- Improved product availability by effectively restocking shelves.
- Processed transactions swiftly to reduce customer waiting time.
- Assisted customers, resulting in a positive shopping experience.
Education
GCSEs -
Ashton upon mersey
ManchesterSkills
- Customer-focused
- Problem-solving
- Time management
- Active selling
- Relationship management
References
References available upon request.
Timeline
Senior hire controller
CES GLOBAL LTD
11.2020 - Current
Sales and retention specialist
Verastar
02.2017 - 11.2020
Store assistant
Tesco
12.2016 - 02.2017
GCSEs -
Ashton upon mersey