Seraya naily
Hemel Hempstead
Summary
Dedicated professional with expertise in customer service, team collaboration, and conflict resolution. Proven ability to coordinate events, manage inventory, and build strong relationships. Skilled in tills operation and beverage preparation knowledge, aiming to leverage these competencies for career advancement in a dynamic work environment.
Friendly and enthusiastic Waitress adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.
Overview
1
1
year of professional experience
5
5
years of post-secondary education
Work history
waitress/barrista
the kitchen at inspired
kings langley
2025.05 - 2026.06
- Delivered friendly, fast service during peak times to manage high-volume orders.
- Delivers meals and beverages on time, confirming correct orders and quality.
- Serves every guest with an upbeat, positive attitude to improve experience.
- Welcomed new customers at the entrance to create a friendly atmosphere. and addressed queries to ensure smooth order-taking.
- Cleared tables efficiently and reset service areas to prepare for incoming guests.
- Cleared and reset tables promptly after guests left to maintain cleanliness. using clean service ware to keep standards high.
waitress
the three black black birds
flampsted
2025.01 - 2025.06
- Maintained tidy dining area, promptly clearing and resetting tables for new guests.
- Assisted in menu planning and coordinated events for private functions, enhancing guest experiences.
- Monitored inventory levels of dining supplies, proactively reporting shortages to management to ensure uninterrupted service.
- Utilised point-of-sale systems efficiently, inputting orders and managing bills with accuracy.
- Operated POS register to input orders and process customer payments.
- Cleaned buffet and banquet items, including dishes and utensils, in accordance with hygiene standards., including silverware, dishes, cooking utensils, equipment and displays.
- Maintained a comprehensive knowledge of menu items, including ingredients and preparation methods, to address dietary concerns.
Education
GCSEs - maths, geography,history,science,business,dance,english
the astley cooper school
Hemel Hempstead 2020.01 - 2025.01
Skills
- Customer service
- Team collaboration
- Conflict resolution
- Event coordination
- Inventory management
- Relationship building
- Tills operation
- Beverage preparation knowledge
Education
other
Timeline
waitress/barrista
the kitchen at inspired
2025.05 - 2026.06
waitress
the three black black birds
2025.01 - 2025.06
GCSEs - maths, geography,history,science,business,dance,english
the astley cooper school
2020.01 - 2025.01