Michelle Taylor
Swindon,Wiltshire
Summary
Dedicated and detail-oriented professional with extensive expertise in electronic payments processing, cash handling precision, and customer service excellence. Demonstrates proficiency in POS systems, issue resolution, and loss prevention, ensuring efficient transactions and customer satisfaction. Skilled in sales promotions execution, merchandise replenishment, and maintaining a professional appearance on the shop floor. Adept at handling returns and exchanges with empathy and effective listening to enhance customer relations. Career goal: to leverage strong mathematical strengths and conflict resolution skills in a dynamic retail environment to drive sales growth and improve operational efficiency.
Personable and responsible Cashier with [Number] years of experience in retail and customer service. Solid team player with upbeat, positive attitude and ability to build customer loyalty.
Barista knowledgeable in all aspects of coffee shop operations including impeccable customer service, staff management, supply ordering and creating a warm, welcoming environment.
Motivated service worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
1
1
Certification
4
4
years of post-secondary education
13
13
years of professional experience
Work history
Cashier assistant \ Barrista
real outdoor xperience
cirencester, Gloucester
2021.03 - 2025.10
- Completed end-of-day till balancing accurately without any discrepancies.
- Followed company policies for payments and security protocols every shift.
- Streamlined checkout flow to improve customer satisfaction at the counter.
Braista & Chef
Jennies Kitchen
South Cerney, Gloucestershire
2019.01 - 2021.01
My main roles at Jennies kitchen included barista work, making sales and cooking in the kitchen.
- Performed regular equipment maintenance increased lifespan of kitchen appliances.
- Adhered to strict hygiene standards, ensured a clean working environment.
- Implemented cost-effective strategies in purchasing and inventory management.
Customer assistant
Rainbow Fish & Chip Shop
Cricklade, Wiltshire
2013.01 - 2019.04
- Dealt effectively with customer complaints, resolving issues professionally and amicably.
- Maintained a clean, organised workspace for the efficient operation of checkout area.
- Maintained high safety standards during food preparation and serving procedures.
- Reduced food waste to improve profitability.
- Adhered to strict hygiene standards, ensured a clean working environment.
Education
GCSEs - Maths\English
Bradon forest secondary school
wiltshire 1981.09 - 1986.02
Skills
- Electronic payments processing
- Sale promotions execution
- Cash handling precision
- Discount calculations
- Shop floor maintenance
- Transactions efficiency
- Being courteous
- Customer Service
- Calm under pressure
- Payment Processing
- POS Systems
- Issue resolution
- Loss prevention
- Conflict Resolution
- Order processing
- Customer assistant
- Till accuracy
- Merchandise replenishment
- Professional appearance
- Stock replenishment
- Order taking
- Refund management
- Interpreting customer need
- Mathematical strengths
- Excellent verbal communication
- Positive attitude
- Scanner operations
- Cash handling policies
- Cleaning standards
- Restocking inventory
- Packing
- Product recommendations
- Attentive listening
- Persuasive negotiation
- Alcohol licensing laws and compliance
- Credit and debit processing
- Cash register operations
- Cash drawer balancing
- Credit card payment processing
- Customer greeting
- Empathy towards customers
- Listening actively
- Selling add-on items
- Efficient queue management
- Basic calculations
- Discount authorisation
- Refund policies
- Patience and endurance
Affiliations
- Crafting
- Painting
- Baking
Certification
Health And Hygiene Level 2
Fire Safety
Allergen Awareness
Basic Computering Course
Advanced DBS Check
Timeline
Cashier assistant \ Barrista
real outdoor xperience
2021.03 - 2025.10
Braista & Chef
Jennies Kitchen
2019.01 - 2021.01
Customer assistant
Rainbow Fish & Chip Shop
2013.01 - 2019.04
GCSEs - Maths\English
Bradon forest secondary school
1981.09 - 1986.02