Seraphina Matthews
Cirencester,Gloucestershire
Summary
I'm a 16 year old currently studying A-levels at Farmors school. I'm a bubbly extrovert who has great social skills and can interact with customers in a great manner. I have experience in hospitality with a strong focus on customer service and front-of-house procedures. Proficient in order taking, tills operation, and cash handling, ensuring efficient and accurate transactions. I am resilient under pressure and I maintain composure in fast-paced environments. I am skilled in verbal communication and have effective sales techniques. I am a determined and hard working individual who puts her best into everything.
Overview
2
2
years of professional experience
Work history
Wedding Waitress - part time
Cripps & Co
Cirencester, Gloucestershire
05.2025 - Current
- Provided exceptional customer service to guests throughout events.
- Provided attentive service to guests, promptly addressing requests and maintaining high standards of hospitality.
- Assisted in setting up and clearing tables, ensuring a seamless dining experience for guests.
- Delivered food and beverages to guests in a timely manner.
- Maintained cleanliness of dining area during and after events.
- Interaction with guests
- communication abilities with colleagues
- Collaborated with kitchen staff to ensure smooth service during functions.
- Social skills and customer service
- Organisation showcasing decorations
Pub waitress - part time
The Old Spotted Cow
Cirencester, Gloucestershire
06.2023 - Current
- Delivered exceptional customer service by promptly taking orders and addressing inquiries.
- Assisted in maintaining cleanliness of dining area and bar to create welcoming atmosphere.
- Collaborated with kitchen staff to ensure timely delivery of food and beverage orders.
- Handled cash transactions accurately and efficiently during busy service periods.
- Providing assistance to customers
- Overseeing team members
- Supervision of service
Education
A-Levels - Business, Media studies, Geography
Farmors School
Gloucester, Gloucestershire 09.2025 -
Skills
- Patience and composure
- Order taking proficiency
- Tills operation
- English fluency
- Resilient under pressure
- Restaurant etiquette familiarity
- Hospitality-Focused mindset
- Cash handling
- Customer Service
- Verbal communication
- Table clearing
- Multidisciplinary teamwork
- Front-Of-House (FOH) procedures
- Efficient under pressure
- Effective sales techniques
Accomplishments
Bronze D of E
Timeline
A-Levels - Business, Media studies, Geography
Farmors School
09.2025 -
Wedding Waitress - part time
Cripps & Co
05.2025 - Current
Pub waitress - part time
The Old Spotted Cow
06.2023 - Current
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