Sena Caglar

• Promoted community involvement and volunteering among young people.
• Built and maintained positive relationships with young people from ages 11-19 through strong communication and friendly discussions.
• Supported youth workers in organising and carrying out classroom or outdoor activities.
• Organised inclusive sporting activities, encouraging teamwork and collaboration.
• Helped with coordination and supervision of youth activities and delivered positive interventions.

Currently only working on Fridays until end of march

• Supervised students to maintain adherence with health and safety requirements, inside and outside classroom environments.
• Provided safe, stimulating classroom environments to maximise student engagement and attainment.
• Maintained sensitivity towards students with additional needs, continually improving their development and confidence.
• Helped teachers with lesson plan development, class preparation and student mentoring.
• (WORK EXPERIENCE)

• Processed returned or exchanged items and provided refunds to customers.
• Assisted customers in locating specific items to boost satisfaction.
• Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
• Built lasting relationships with clients through customer service interactions.
• Resolved customer complaints and process issues with proactive problem-solving skills.
• Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
• Helped to prevent shoplifting by reporting or escalating suspicious activity or known offenders.

• Delivered food and drinks from kitchen to respective tables to meet timely expectations.
• Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
• Provided friendly, courteous service, maximising positive customer satisfaction ratings.
• Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
• Warmly greeted guests upon arrival to create welcoming atmosphere.
• Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.