Summary
Overview
Work history
Education
Skills
Interests
Work availability
Quote
Timeline
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Tiwaa Loretta

Summary

Managing my personal business Lorty's Prime Enterprise and working part time for an insurance company made me highly trainable, a fast learner, always ready to learn new things, and willing to accept corrections and contributions from superiors and subordinates. I can perform several tasks at a time, concentrate when performing any task. I am also a natural leader who can motivate and influence people to work very hard to achieve a set target, which keeps me going. I have a BSc in Management and am now pursuing an MSc in Management and Business Analytics, the knowledge I have acquired from the numerous modules like Organizational Behavior, Management Information Systems, Professional Practice, and others has made me responsible, patient, and never lazy towards work. I am an achiever and give very serious attention to whatever work I am given to do. I have a certificate in mental health and well-being from National College, which has given me the knowledge to understand everyone and to be an energetic team player with excellent communication skills. I respect everyone's views and ideas and have an interest in learning from friends good and motivational attitudes towards work, which makes me very comfortable working with different people. I have acquired skills in Microsoft Excel, Word, PowerPoint, and Microsoft Teams.I am analytical problem-solver with talents for team building, leading, and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and boost performance.

Overview

9
9
years of professional experience

Work history

Care and Support Worker

Betna Agencies
Nottingham, England
12.2022 - Current
  • Monitored physical and emotional wellbeing of individuals, reporting changes to care managers.
  • Successfully empowered individuals to pursue hobbies and leisure activities, such as shopping and creative activities.
  • Offered clinical support from wound care to medication administration.
  • Worked in close partnership with families, friends and carers to improve care plan effectiveness.
  • Collaborated with clients to clean house and prepare meals with person-centred care approach.
  • Assisted in all aspects of personal care while encouraging independence and activity appropriate to individual ability.

Manager Director

Lortys Prime
Ahafo, Ghana
11.2018 - Current
  • Addressed customer issues with compassion and professionalism, ensuring swift, successful resolutions.
  • Created and implemented best practice policies and processes to aid operational performance.
  • Planned and managed resources and budget to support and deliver objectives.
  • Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.

Financial Advisor

Oldmutual Ghana Insurance Company
Accra, Ghana
09.2020 - 09.2022
  • Built and maintained client base by successfully managing and updating client portfolios.
  • Assisted clients with planning for and funding retirements using various types of investments.
  • Reviewed client accounts and plans regularly to determine necessary changes to optimise portfolios.
  • Devised business plan and identified target customers.
  • Documented all client interactions and firm activity within client relationship management system.
  • Wrote and updated Investment Policy Statements.

Administrative Assistant

Sunyani Technical University
Sunyani, Ghana
08.2017 - 09.2018


  • Assisted managers in compiling and organising materials for meetings.
  • Created email notifications, invitations and agendas for meetings, events and appointments.
  • Kept and maintained accurate filing system for preservation of office information.
  • Handled scheduling of meetings and calendar management for senior staff.
  • Provided printing, photocopying scanning support to colleagues.
  • Received, sorted and distributed incoming mail.

Teaching Assistant

Gyamfi Kumanini Senior High School
, Ghana
09.2016 - 12.2016
  • Tutored students individually and in small groups to reinforce learning concepts from core subjects.
  • Boosted academic achievement of special needs students through compassionate, considered individual tutoring.
  • Performed administrative activities such as taking attendance, marking assignments and maintaining student records.
  • Established effective classroom routines by providing high-quality practical support to teaching staff.
  • Helped teachers with lesson plan development, class preparation and student mentoring.

Customer Service Representative

Domino's Pizza
Orlando, Florida, United States of America
06.2016 - 08.2016
  • Answered customer telephone calls promptly and improved on-hold wait times.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Adhered strictly to policies and procedures for continued company compliance.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.

Teaching Assistant

Wamahinso Roman Catholic Junior High School
06.2014 - 08.2014
  • Assisted the English and Citizenship Education teachers
  • Assisted in marking students' exams in both English and citizenship education of first-year students.

Education

MSc - management

Nottingham Trent University
2024

BSc - Management Education

University of Education
2017

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Notre Dame Girls Senior High School
2012

Skills

  • Democratic leadership
  • Conflict resolution
  • Customer rapport
  • Workforce development
  • SMART goal setting
  • Stock merchandising
  • Excellent timekeeping
  • Product expertise
  • Self-motivated
  • Confident communicator
  • Team building

Interests

 Sports

Reading

 Cooking

 Singing

Work availability

Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Care and Support Worker

Betna Agencies
12.2022 - Current

Financial Advisor

Oldmutual Ghana Insurance Company
09.2020 - 09.2022

Manager Director

Lortys Prime
11.2018 - Current

Administrative Assistant

Sunyani Technical University
08.2017 - 09.2018

Teaching Assistant

Gyamfi Kumanini Senior High School
09.2016 - 12.2016

Customer Service Representative

Domino's Pizza
06.2016 - 08.2016

Teaching Assistant

Wamahinso Roman Catholic Junior High School
06.2014 - 08.2014

MSc - management

Nottingham Trent University

BSc - Management Education

University of Education

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Notre Dame Girls Senior High School
Tiwaa Loretta