Donna Khaira
Telford,Shropshire
Summary
Experienced retail sales assistant with strong background and experience in customer service, problem solving, merchandising and stock management. Works hard to keep shop operating smoothly and customers satisfied. Comfortable working independently or as part of a team. Hardworking and reliable individual with flexibility to meet employers requirements.
Overview
24
24
years of professional experience
2
2
years of post-secondary education
Work History
Volunteer Worker
Donnington Community Hub
Telford, Shropshire
10.2022 - Current
- Worked with compassion and empathy to engage people from diverse backgrounds.
- Made recommendations to improve services or roles of volunteers where feasible and appropriate.
- Collaborated with organisation staff and other volunteers to discuss new fundraising opportunities.
- Prepared hot drinks and snacks for service users, offering warm, welcoming environment for duration of stay.
- Showed sensitivity, confidentiality and respect towards clients' needs, providing safe environment for clients accessing services.
Admin Assistant
Albion Homes Telford Ltd
Telford, Shropshire
02.2018 - Current
- Kept and maintained accurate filing system for preservation of office information.
- Dealt with routine enquiries at reception or by telephone and referred more complex matters to appropriate members of staff.
- Ordered office supplies and researched new deals and suppliers.
- Received, sorted and distributed incoming mail.
- Screened incoming phone calls and relayed detailed messages.
- Sourced and ordered office supplies within allocated budget.
Housekeeper
Derwen College
Telford, Shropshire
11.2020 - 10.2022
- Serviced bathrooms with fresh supplies and regular cleaning.
- Emptied bins regularly, carefully sorting waste and recycling to improve establishment sustainability.
- Maintained well-stocked trolleys with complete cleaning, linen and comfort supplies, enabling efficient room turnarounds between guests.
- Performed thorough deep cleaning, consistently receiving top scores on customer evaluation surveys.
- Provided high-quality cleaning services on 10 rooms daily, working efficiently to meet timeframe demands.
- Maintained clean, safe environments for guests and staff, strictly following infection control policies.
- Swept and vacuumed floors, hallways and stairwells, keeping public areas immaculately well-presented.
Sales Assistant
Asda
Telford, Shropshire
11.1999 - 12.2017
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Worked energetically to maintain efficient operations during peak trading hours.
- Enhanced visual merchandising by maintaining replenishment and presenting items according to style guides.
- Received and processed product returns.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
- Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
- Increased seasonal event sales through targeted selling in line with current marketing initiatives and promotions.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
Education
City & Guilds - Hairdressing
Telford College
Telford 09.1984 - 09.1986
Skills
- Visual merchandising strategising
- EPOS knowledge
- Customer assistance
- Excellent timekeeping
- Self-motivated
- Confident communicator
- Outgoing and enthusiastic
- Customer service oriented
Timeline
Volunteer Worker
Donnington Community Hub
10.2022 - Current
Housekeeper
Derwen College
11.2020 - 10.2022
Admin Assistant
Albion Homes Telford Ltd
02.2018 - Current
Sales Assistant
Asda
11.1999 - 12.2017
City & Guilds - Hairdressing
Telford College
09.1984 - 09.1986
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