Summary
Overview
Work History
Education
Skills
Custom
Timeline
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Seán O'Reilly

Birkenhead,Merseyside

Summary

Dedicated support worker with extensive experience in customer service and client relations. Demonstrates exceptional multitasking abilities and a thorough knowledge of community resources. Committed to safeguarding procedures adherence and client confidentiality compliance, with strong report-writing skills. Aims to leverage expertise to enhance client support and community engagement.

Overview

3
3
years of professional experience

Work History

Case Management Worker

Fairpark Care Limited
Wirral, Merseyside
03.2024 - 04.2025
  • Complied with all health and safety regulations for worker welfare.
  • Improved customer satisfaction by promptly and courteously addressing concerns.
  • Participated in weekly team meetings to discuss progress and targets.
  • Achieved high quality standards with meticulous attention to detail.
  • Followed procedures diligently, resulting in fewer errors on the job.
  • Fostered positive relationships with clients through professional interactions.
  • Ensured adherence to safety protocols for a safe working environment.

Case Management Worker

Forum Housing Association
Wirral
10.2023 - 03.2024
  • Participated in weekly team meetings to discuss progress and targets.
  • Enhanced team morale through open communication and constructive feedback.
  • Handled customer queries effectively, ensuring their satisfaction.
  • Followed procedures diligently, resulting in fewer errors on the job.

Housing Officer

Serco
Hoylake
10.2022 - 10.2023
  • Conducted needs assessments to identify potential improvements in housing provisions.
  • Improved housing standards with regular property inspections and maintenance coordination.
  • Promoted tenant participation in decision-making processes enhancing sense of community ownership.
  • Mediated disputes between tenants, resulting in a peaceful living environment.
  • Advised tenants on their rights and responsibilities fostering mutual respect between landlords and occupants.
  • Developed strong partnerships with social services organisations to assist vulnerable tenants effectively.

Education

Bachelor's - Art/History

National College of Art & Design
Dublin

Certificate - Art

St Conleths College Newbridge

Skills

  • Support Work
  • Efficient multitasker
  • Customer Service
  • Customer relations
  • Knowledge of community resources
  • Safeguarding procedures adherence
  • Client confidentiality compliance
  • Report-writing

Custom

I hold 3 X current Enhanced DBS.

Timeline

Case Management Worker

Fairpark Care Limited
03.2024 - 04.2025

Case Management Worker

Forum Housing Association
10.2023 - 03.2024

Housing Officer

Serco
10.2022 - 10.2023

Certificate - Art

St Conleths College Newbridge

Bachelor's - Art/History

National College of Art & Design

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Seán O'Reilly