Semanur Yel
London,United Kingdom
Summary
A dedicated professional with expertise in handling pressure and maintaining a patient attitude, demonstrating resilience in stressful situations. Skilled in telephone manners and problem-solving, complemented by strong team leadership and public speaking abilities. Proficient in Microsoft Office and adept at telephone skills, showcasing flexibility and security awareness. Committed to greeting customers with a friendly demeanour while actively listening to their needs. Career goals include leveraging these competencies to enhance organisational efficiency and customer satisfaction.
Overview
3
3
years of professional experience
Work history
Barista
Epik Dessert Ltd
City of London, United Kingdom
12.2024 - 02.2026
- Assisted customers with high-quality coffee and beverages.
- Collaborated with team members to support efficient workflow during peak periods.
- Handled high-volume orders while ensuring service quality.
- Ensured freshness of pastries on display for quality assurance.
- Created welcoming environment for customers to encourage return visits.
- Performed cash handling duties accurately to uphold financial integrity.
- Trained new staff in café operations to foster teamwork.
- Delivered excellent service to enhance customer enjoyment.
- Addressed customer complaints promptly to guarantee satisfaction.
- Implemented hygiene standards throughout café premises for health compliance.
- Built rapport with customers by remembering names and regular orders.
- Produced coffee orders quickly to satisfy customer demand.
Translator, Business Administration
London Learning Centre
London, United Kingdom
01.2023 - 10.2024
- Interpreted Turkish language for one-on-one conversations and group presentations.
- Created translation reference and glossary documents for improved department resources.
- Managed over 50 customer calls per day.
- Arranged meetings with clients, fostering strong professional relationships.
- Prepared detailed reports to assist in strategic decision making.
- Handled day-to-day office activities and operations.
- Handled incoming calls for staff, answering questions, directing calls and documenting messages.
- Managed high volume of inbound calls for quick resolution of customer issues.
- Assisted customers with varying questions using product knowledge and service expertise.
- Validated document accuracy with thorough proofreading skills.
- Streamlined workflow, ensuring efficient translation process.
- Scheduled appointments with clients and suppliers to foster relationships.
- Consistently met deadlines through effective calendar management and workload organisation.
- Organised meetings, resulting in better team coordination.
Education
Bachelor of Business Administration - Accounting and Finance
University of Bedfordshire
Luton 09/2025 -
GCSEs - English Literature
Oasis Academy Hadley
London, United Kingdom 01/2017 - 06/2021
GCSEs - English Language
Oasis Academy Hadley
London, United Kingdom 01/2017 - 06/2021
GCSEs - Maths
Oasis Academy Hadley
London, United Kingdom 01/2017 - 06/2021
GCSEs - Turkish
Oasis Academy Hadley
London, United Kingdom 01/2017 - 06/2021
GCSEs - Science
Oasis Academy Hadley
London, United Kingdom 01/2017 - 06/2021
Level 3 - Business Management
Qualifi
London, United Kingdom 01/2024 - 04/2024
Skills
- Pressure handling and resilience
- Patient attitude and active listening
- Telephone skills and manners
- Problem-solving and organisation
- Team leadership and public speaking
- Microsoft Office proficiency
- Customer greeting and engagement
- Cash register operation
- Barista equipment maintenance
- Security awareness
Languages
Turkish
Native
English
Native
Timeline
Barista
Epik Dessert Ltd
12.2024 - 02.2026
Translator, Business Administration
London Learning Centre
01.2023 - 10.2024
Bachelor of Business Administration - Accounting and Finance
University of Bedfordshire
09/2025 -
GCSEs - English Literature
Oasis Academy Hadley
01/2017 - 06/2021
GCSEs - English Language
Oasis Academy Hadley
01/2017 - 06/2021
GCSEs - Maths
Oasis Academy Hadley
01/2017 - 06/2021
GCSEs - Turkish
Oasis Academy Hadley
01/2017 - 06/2021
GCSEs - Science
Oasis Academy Hadley
01/2017 - 06/2021
Level 3 - Business Management
Qualifi
01/2024 - 04/2024