Sebastian Strzelecki
Bournemouth,Dorset
Summary
Dedicated professional with a strong focus on conflict resolution and de-escalation, complemented by a compassionate and person-centred approach. Demonstrates strong awareness of mental health, autism, and learning disabilities, with excellent active listening and empathy skills, ensuring assertive and professional communication. Possesses a keen interest in housing legislation and regulation, with a strong willingness to learn and develop knowledge in this area. A fast learner committed to professional development, including working towards a Chartered Institute of Housing (CIH) qualification. Experienced in safeguarding, risk awareness, problem-solving, and managing challenging behaviours while building positive interpersonal relationships. Committed to using these skills to support individuals and strengthen community services.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work history
Warehouse operative
Amazon
Christchurch and Poole Council, Bournemouth
2025.10 - Current
- Loaded and unloaded delivery vehicles, ensured safe transport of goods.
- Scan, sort and divert packages containing the full range of Amazon’s products
- Work indoors or outdoors in the yard ensuring safe operations for the team and delivery partners
- Adhered to health and safety regulations to maintain a safe working environment.
- Collaborated on stock checking routines, provided accurate inventory updates.
- Ensured high standards of cleanliness by regularly sanitising warehouse equipment.
- Performed general maintenance tasks around the warehouse, ensured a safe work environment.
- Assisted in logistics planning for seamless transportation of goods.
Multi-Drop Deliver
Momentum Delivery Solutions Ltd
Christchurch and Poole Council, Dorset
2025.04 - 2025.10
- Assisted customers with queries kindly, improving company reputation.
- Liaised efficiently with warehouse staff, ensuring correct parcel loading.
- Managed paperwork accurately, aiding in efficient record-keeping.
- Followed traffic laws strictly, promoting safe driving habits.
- Improved customer satisfaction with polite and efficient service.
- Checked vehicle before each shift to ensure safety standards were met.
- Adapted quickly to changing routes due to road works or traffic conditions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly, efficient customer service and handled challenging situations with ease.
Support Worker
IDirect Independent Living
Bournemouth, Dorset
2024.04 - 2025.04
- Encouraged social integration by facilitating community involvement opportunities.
- Delivered high-quality care to clients with disabilities, achieving care plan objectives.
- Contributed feedback on patient progress leading to adjustments in personalised care plans.
- Promoted physical activity through assistance with exercises improving overall health condition of the client.
- Administered medication according to schedule, promoting optimal health outcomes.
- Assisted with personal hygiene to ensure health and wellbeing.
- Demonstrated empathy towards patients; fostering trustful relationships.
- Maintained optimal safety standards throughout client home and care environments, prioritising risk-reduction, health and hygiene.
- Maintained up-to-date knowledge on latest care practices by attending regular meetings and training opportunities.
- Respected privacy of the residents whilst providing care.
- Facilitated social activities, improving quality of life for residents.
- Enhanced patient morale with regular interaction and conversation.
- Handled emergency situations calmly, ensuring safety of all involved.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
Support worker
Aspire
Truro, Cornwall
2022.02 - 2024.04
- Monitored changes in behaviour or health status to alert medical professionals promptly.
- Collaborated on multidisciplinary teams for comprehensive patient care.
- Documented all care provided accurately, improving communication amongst team members.
- Encouraged participation in recreational activities for enhanced quality of life.
- Managed challenging behaviour by implementing de-escalation techniques effectively.
- Demonstrated empathy, patience and resilience whilst dealing with challenging behaviours from patients.
- Managed challenging behaviour effectively, ensuring the safety and comfort of all involved.
- Served as a role model demonstrating strong commitment towards ethical standards in healthcare provision.
Support worker
Thornbury Community Services
Truro, Cornwall
2020.04 - 2022.02
- Prepared nutritious meals that met special dietary needs of clients.
- Implemented care plans set out by healthcare professionals leading to improved patient well-being.
- Provided transportation for medical appointments, ensuring timely arrival.
- Participated in regular team meetings, enhancing quality of care provided.challenging ba
- Managed challenging behaviour by implementing de-escalation techniques effectively.
- Managed challenging behaviour effectively by implementing positive reinforcement strategies.
- Demonstrated empathy, patience and resilience whilst dealing with challenging behaviours from patients.
- Upheld COVID-19 cleaning and infection control standards.
- Implemented health and safety protocols for protection against COVID-19.
- Administered medication in line with treatment plans.
- Streamlined record-keeping process for easy retrieval during audits.
Support Worker
Ambition24
Blandford Forum, Dorset
2018.10 - 2020.04
- Enhanced wellbeing of patients by providing emotional support and companionship.
- Contributed feedback on patient progress leading to adjustments in personalised care plans.
- Provided companionship during outings contributing to an active social life for clients.
- Collaborated successfully with various departments across the hospital which resulted in coordinated care for patients.
- Managed challenging behaviour in psychiatric wards by utilising de-escalation techniques.
- Supported patients' recovery journey with compassionate care and support.
Support worker
Cambian Group
Swanage, Dorset
2016.12 - 2018.09
- Safeguarded young people from all forms of abuse, ensuring their safety and wellbeing at all times.
- Supported young people with medical and welfare needs, ensuring timely reporting of concerns and accurate medication administration when trained.
- Assisted young people in maintaining personal hygiene and appearance, providing intimate or invasive care as trained and required.
- Understood and actively promoted young people’s individual needs, supporting them in accordance with relevant policies and procedures.
- Built positive and professional relationships with young people, colleagues, and wider teams across the organisation, and maintained appropriate professional boundaries.
- Maintained safe, clean, and supportive living and working environment by carrying out essential domestic duties.
- Attended and actively contributed to team meetings and reviews.
- Maintained up-to-date knowledge and actively used communication and information systems effectively.
Education
GCSEs -
Tourism and Hospitality College
Torun Poland 2005.01 - 2009.12
Skills
- Conflict resolution and de-escalation
- Compassionate and person-centred approach
- Strong mental health awareness
- Active listening and empathy
- Assertive and professional communication
- Knowledge of housing legislation and regulations
- Safeguarding and risk awareness
- Problem-solving and decision-making
- Ability to manage challenging behaviours
- Strong interpersonal and relationship-building skills
Languages
English
Fluent
Polish
Native
Timeline
Warehouse operative
Amazon
2025.10 - Current
Multi-Drop Deliver
Momentum Delivery Solutions Ltd
2025.04 - 2025.10
Support Worker
IDirect Independent Living
2024.04 - 2025.04
Support worker
Aspire
2022.02 - 2024.04
Support worker
Thornbury Community Services
2020.04 - 2022.02
Support Worker
Ambition24
2018.10 - 2020.04
Support worker
Cambian Group
2016.12 - 2018.09
GCSEs -
Tourism and Hospitality College
2005.01 - 2009.12