Tiago Viana
Hereford,Herefordshire
Summary
Experienced retail professional with focus on delivering exceptional customer service and driving sales. Enhance customer engagement through strong communication skills and deep understanding of product knowledge. Consistently meet sales targets by employing effective merchandising techniques and creating welcoming store environment.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
Work History
Warehouse Operative
M and M Direct
Hereford, Herefordshire
11.2020 - 04.2022
- Packed orders for timely dispatch to customers and retail outlets.
- Facilitated smooth workflow by promptly processing incoming stocks.
- Loaded and unloaded delivery vehicles, ensured safe transport of goods.
- Replenished shelves as needed, helped maintain adequate stock levels at all times.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
Retail sales associate
Sports Direct
Hereford, Herefordshire
10.2022 - Current
- Enhanced customer satisfaction by addressing and resolving complaints efficiently.
- Contributed to sales targets through active promotion of products.
- Dealt with returns, ensuring customer satisfaction.
- Assisted in visual merchandising, improving shop floor appeal.
- Provided product knowledge to customers for informed purchases.
- Handled cash transactions accurately, maintaining financial integrity.
- Advised customers on product selection based on their needs.
- Conducted inventory checks to ensure stock accuracy.
- Operated till systems correctly, ensuring accurate transactions.
- Lead the training of new staff members to improve team efficiency.
- Promoted loyalty schemes to customers, enhancing brand loyalty.
Education
GCSEs -
Whitecross Hereford
Hereford 09.2012 - 06.2017
A Levels - Sport
Herefordshire and Ludlow College
Hereford 09.2018 - 07.2019
University - Sports Therapy
University of Worcester
Worcester 09.2019 - 07.2022
Skills
- Effective communication
- Calm under pressure
- Time management
- Stock management
- Cash handling
- Customer service excellence
- Returns processing
- Complaint resolution
- Conflict de-escalation
- Till operation
- Loyalty programme promotion
Languages
Portuguese
Native
English
Fluent
Timeline
Retail sales associate
Sports Direct
10.2022 - Current
Warehouse Operative
M and M Direct
11.2020 - 04.2022
University - Sports Therapy
University of Worcester
09.2019 - 07.2022
A Levels - Sport
Herefordshire and Ludlow College
09.2018 - 07.2019
GCSEs -
Whitecross Hereford
09.2012 - 06.2017
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