Sean Jenkins
Cowes,Isle of Wight
Summary
A dedicated professional with extensive expertise in product and service knowledge, customer relations, and sales. Demonstrates a strong ability to motivate teams and consistently deliver on sales and service targets. Committed to leveraging skills in sales expertise to drive business growth and enhance customer satisfaction.
Overview
11
11
years of professional experience
1
1
year of post-secondary education
Work history
Deputy manager
Halfords
Newport, Isle of Wight
2023.12 - Current
- Managed and monitored multidisciplinary teams, providing coaching to consistently exceed KPI targets.
- Designed employee incentives and recognition schemes to achieve team targets.
- Utilised software tools to automate routine tasks, increasing productivity.
- Managed daily operations for smooth running of the Store.
- Maintained excellent client relationships by dealing with queries and complaints calmly and professionally.
- Monitored health and safety measures for guaranteed compliance.
- Ensured regular promotion and commercial changes are always implemented accurately.
- IT proficient by using the retail store and the autocenters diary booking systems effectively and the aptitude to learn other in house systems.
- Be able to identify customers MOT due dates and upsell servicing and book slots accordingly.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Led and managed staff to maintain smooth daily operations.
Specialist
Halfords
Newport, Isle of Wight
2020.02 - 2023.12
- Ensuring we can meet customer demand for our services offer at all times.
- Knowing and understanding the stores solutions and service targets.
- Ensuring all tools and service areas are organised and maintained to demonstrate a professional service.
- Maintaining store stock protocol and ensure pro-active counts are completed as per the quarterly plan.
- Driving the engagement of the team by running in store incentives.
- Aim to create a culture of customer excellence through engaged colleagues driving performance and hitting weekly KPI measures.
- Support the sales floor leadership in absence of the store or deputy manager.
- using the e-diary system to maximise availability of our service offers.
- Learned and mastered specialist services such as Windscreen chip repairs, Touring solutions, Tech fittings, Bulb/Battery/Blade fitting and all cycle services and repairs.
- Having expert knowledge and being able to talk confidently about all products in store and also recommend perfect partners with products to increase customers basket size.
- Always ensuring to deliver exceptional standards across the store to provide a seamless journey for our customers.
- Adhere to all in store security and stockloss procedures.
- Key holder when required.
- Cash management with daily cash pick ups and weekly reconciliations.
Specialist
Halfords
Southampton
2018.05 - 2020.02
- The same roles as above.
Sales advisor
Halfords
Southampton
2015.04 - 2018.05
- Deliver a seamless, consistantand convenient customer experience.
- Provide a great customer experience by demonstrating confidence in my knowledge and technical expertise.
- Adhere to all GDPR and H&S guidelines
- Be proactive in my own development by staying on top of relevant e-learning and face to face workshops.
- Being able to build a report with my customer base and provide them with the correct product and service for their needs.
- Keep up with high demand of bike builds and monitor and organise as necessary.
Education
NVQ Level 1 - Light vehicle maintenance
City College
Southampton 2013.09 - 2014.07
Skills
- Product or service knowledge
- Customer relations
- Sales expertise
- Team motivation
- Sales and service target delivery
Affiliations
- Car Cleaning and maintenance
- Music Festivals and concerts
- Sim racing/Gaming
Timeline
Deputy manager
Halfords
2023.12 - Current
Specialist
Halfords
2020.02 - 2023.12
Specialist
Halfords
2018.05 - 2020.02
Sales advisor
Halfords
2015.04 - 2018.05
NVQ Level 1 - Light vehicle maintenance
City College
2013.09 - 2014.07