Scott Urban
Sunderland,Tyne and wear
Summary
Reliable and composed, combined with strong observational skills and conflict resolution abilities. Proficient in maintaining secure environment and communicating effectively with diverse individuals. Committed to ensuring safe and welcoming atmosphere in role. Reliable professional with keen sense of responsibility and proactive approach. Demonstrates strong communication and conflict resolution skills, coupled with background in customer service and team collaboration. Committed to maintaining safe and secure environment while fostering positive interactions. I am Hardworking and punctual with the ability to work on my own initiative whilst also can work well as part of a team.
Overview
16
16
years of professional experience
9
9
years of post-secondary education
Work history
Security door supervisor
Phoenix/ Professional security
Sunderland , Tyne and Wear
03.2012 - Current
- Dealt with difficult individuals or groups, maintained peace and order.
- Responded quickly to incidents, prevented escalation.
- Liaised effectively with police and local authorities as needed.
- Participated in staff training sessions for continuous professional development.
Loss Prevention Store detective
The Range
Sunderland, Portsmouth
01.2023 - 10.2024
- Ensured retail environment safety by conducting regular surveillance activities.
- Prevented thefts within store premises by monitoring CCTV systems effectively.
- Conducted undercover operations for identifying potential shoplifters.
- Achieved improved security levels through efficient coordination with store management.
- Coordinated schedules for seamless daily operations.
- Handled complaints with professionalism to retain clients.
- Maintained inventory, reducing stock shortages.
- Trained new staff members, promoting skill development.
- Prepared reports meticulously, aiding decision-making process.
Barber
Barber of Neville
Durham
01.2023 - 01.2024
- Maintained cleanliness of barbershop to ensure a welcoming environment.
- Provided excellent customer service, enhancing client satisfaction.
- Delivered high-quality haircuts for improved customer confidence.
- Skilfully managed appointments with minimal waiting time for clients.
Armed forces soldier
HMS Armed forces
Southampton
09.2008 - 03.2012
- Maintained high level of physical fitness for operational readiness.
- Developed team-building skills by leading small units in challenging environments.
- Ensured safety of personnel through precise execution of complex drills.
- Provided humanitarian assistance during overseas deployments, reflecting commitment to international peacekeeping efforts.
Education
NVQ Level 3 - Barbering
Sunderland College
Sunderland 01.2018 - 08.2020
GCSEs - Maths Enlgish Science R.E P.E Technology
Sandhill View Academy
Sunderland 09.1998 - 09.2003
Business Adminstration -
Sunderland College
Sunderland 01.2004 - 01.2005
Skills
- CCTV licence
- SIA door supervisor licence
- CCTV operation
- Access control management
- Conflict resolution
- Incident reporting
- First aid certified
- Security equipment use
- Patrol coordination
- Intruder detection
- Fire safety knowledge
- Evacuation procedure familiarity
- Public safety awareness
- Conflict de-escalation techniques
- Alarm response protocols
- Emergency response training
- Crowd control tactics
- Key holding responsibilities
- Surveillance system proficiency
- Behavioural observation
- Non-Violent intervention
- Health and Safety
- Conflict management
- Licensed venue security
Timeline
Loss Prevention Store detective
The Range
01.2023 - 10.2024
Barber
Barber of Neville
01.2023 - 01.2024
NVQ Level 3 - Barbering
Sunderland College
01.2018 - 08.2020
Security door supervisor
Phoenix/ Professional security
03.2012 - Current
Armed forces soldier
HMS Armed forces
09.2008 - 03.2012
Business Adminstration -
Sunderland College
01.2004 - 01.2005
GCSEs - Maths Enlgish Science R.E P.E Technology
Sandhill View Academy
09.1998 - 09.2003
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