Scott Hilton
Middlesbrough,North Yorkshire
Summary
Reliable professional with over 25 years of experience in the hospitality industry, excelling in customer service within fast-paced environments. Proven ability to communicate effectively with diverse individuals, resolving issues with professionalism and calmness. Strong organizational and problem-solving skills, adaptable to new challenges and dedicated to maintaining high service standards. Seeking to leverage extensive experience in a new role that values interpersonal skills and teamwork.
Overview
34
34
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Bar manager
Beechwood and Easterside club
Middlesbrough, North Yorkshire
2013.07 - Current
- Completed local licensing checks to keep bar operations running smoothly.
- Delivered training for new staff on customer service protocols.
- Managed daily cash handling procedures to cut down tally discrepancies.
- Prepared daily takings calculations to support accurate auditing records.
- Finalised end-of-day cash and card routines with correct totals.
Steward
Preston Eaglescliffe social club
Eaglescliffe, Stockton-on-Tees
2011.04 - 2013.07
- Coordinated venue events to support smoother service and higher bookings.
- Followed local licensing requirements to keep bar operations running smoothly.
- Trained new staff on customer service protocols to improve guest experience.
- Monitored stock levels to prevent shortages during peak trading hours.
- Scheduled weekly rosters to allocate staff efficiently and optimise resources.
- Managed cash handling processes to reduce daily tally discrepancies.
Bar manager
Whitbread PLC
Stockton-on-Tees, North Yorkshire
2002.11 - 2011.03
- Scheduled weekly rosters for staff allocation, optimising resources day to day.
- Fostered positive customer relationships, strengthening loyalty towards the establishment.
- Managed cash handling procedures, reducing discrepancies in daily tallies.
- Trained new staff on customer service protocols to improve guest experiences.
- Monitored stock levels continually, maximising efficiency and minimising waste.
Football coach
Middlesbrough Football Club
Middlesbrough, North Yorkshire
1995.04 - 2002.10
- Encouraged sportsmanship, promoting fair play attitudes amongst players.
- Coached junior teams, nurturing future talent for the club .
- Elevated team competitiveness with thorough game plan analysis.
- Increased team performance by implementing strategic training plans.
- Coordinated practice sessions to enhance team coordination.
Retail assistant
Debenhams
Middlesbrough, North Yorkshire
1992.01 - 1995.04
- Rotated stock periodically to reduce expired or outdated inventory occurrences.
- Boosted sales by using suggestive selling techniques at checkout.
- Processed transactions while keeping till records accurate and up to date.
- Updated knowledge of promotions and new products to answer customer queries.
- Assisted customers in fitting rooms by suggesting suitable alternatives or extras.
- Maintained a clean shop floor to keep a welcoming environment.
Education
GCSEs -
Brackenhoe comprehensive
Middlesbrough 1986.09 - 1991.06
Skills
- Staff training delivery
- Operational proficiency
- Legislation compliance
- Bookkeeping fundamentals
- Cash handling expertise
- Order processing
- Inventory management
Certification
First aid certificate
References.
Michael Richardson
Council area care
70005371
07506095750
Derrick Ranson
Bar Manager
07506744571
Timeline
Bar manager
Beechwood and Easterside club
2013.07 - Current
Steward
Preston Eaglescliffe social club
2011.04 - 2013.07
Bar manager
Whitbread PLC
2002.11 - 2011.03
Football coach
Middlesbrough Football Club
1995.04 - 2002.10
Retail assistant
Debenhams
1992.01 - 1995.04
GCSEs -
Brackenhoe comprehensive
1986.09 - 1991.06