SCOTT ANDERSON
Tranent
Summary
I am an individual with a strong work ethic and a high level of numeracy & literacy skills who takes pride in their work. After a long banking career, I am now keen to secure a change of role working in a more physical environment.
Early in my working career I gained extensive experience in manual positions which I greatly enjoyed. I am interested in securing a position as a warehouse & despatch operative where I can use my extensive skillset to help a local business grow.
Overview
18
18
years of professional experience
Work history
SPECIALIST BUSINESS MANAGER
Lloyds Banking Group
Edinburgh, Scotland
2016.03 - 2026.03
- Managed lending applications for the small business sector guiding clients through the full application process. Demonstrated active listening & attention to detail.
- Consistently achieved sales and performance targets with strong compliance, always working well under strict deadlines.
- Communicated effectively with supervisors, improving overall workflow & individual/team performance.
- Assisted in inventory management, ensuring accurate records were kept.
- Supported other departments as required; demonstrated flexibility and team spirit.
- Met tight deadlines by efficiently processing incoming customer lending requests.
- Completed work following safety rules for best working practices & maintained a clean & tidy working area.
TEAM MANAGER
Lloyds Banking Group
Edinburgh, Scotland
2012.08 - 2016.03
- Led and managed a large team of business contact agents to consistently achieve their business targets.
- Prioritized & streamlined workload effectively, resulting in timely completion of tasks & improved team performance.
- Conducted performance evaluations to identify areas of improvement.
- Implemented staff rota schedules to ensure adequate coverage during peak times.
- Developed problems-solving skills & the ability to stay calm under pressure.
- Ensured adherence to company policies, resulting in fewer discrepancies and conflicts.
- Monitored health and safety measures for guaranteed compliance.
Mortgage advisor
Lloyds Banking Group
Edinburgh, Scotland
2008.05 - 2012.08
- Conducted in-depth financial analyses to ensure the right mortgage outcome for my customers.
- Educated clients on various mortgage products to aid informed decision-making.
- Assessed risk factors carefully to ensure responsible lending practices.
- Increased client satisfaction by providing clear, concise mortgage advice.
- Streamlined communication channels between lenders, solicitors and estate agents for smoother transactions.
Education
Scottish Qualifications Authority
Skills
- Full, clean UK driving license
- Physically fit with experience in a wide variety of manual work roles
- Teamwork & reliability
- Excellent Time-Keeping
- Strong customer service & communication
- Organized, tidy & detail focused
Affiliations
- Cycling
- Wild Camping
- Gym & General Fitness
Accomplishments
Over my career I received a number of recognition awards for my leadership and customer service skills
References
References available upon request.
Timeline
SPECIALIST BUSINESS MANAGER
Lloyds Banking Group
2016.03 - 2026.03
TEAM MANAGER
Lloyds Banking Group
2012.08 - 2016.03
Mortgage advisor
Lloyds Banking Group
2008.05 - 2012.08
Scottish Qualifications Authority