Zishan Hussein

Business Sales Specialist - Sept 2024 - Current

• Exceeded monthly and quarterly KPIs through proactive sales strategies and strong client relationship management.
• Delivered tailored energy solutions by identifying customer needs — a transferable skill for understanding customer preferences and matching them with the right product.
• Developed and maintained a high-value client portfolio through consistent follow-ups, outstanding service, and trust-based communication.
• Skilled in objection handling, upselling, and negotiating contracts
• Ensured a seamless onboarding process for new clients, enhancing customer satisfaction and long-term loyalty.
• Fully invested in sustainability and its impact on the future

Customer Resolution Agent - Jan 2024 - Sept 2024

• Collaborating with a team to address any queries or questions related to business accounts, ensuring that each interaction-whether by phone or live chat-is handled with care and prioritising the customer's needs
• Striving to resolve inquiries on the first contact, aiming to prevent the need for customers to follow up on the same issue
• Handling a variety of tasks, including uploading meter readings, addressing meter issues, and updating legal entity statuses, such as transitioning a customer from a sole trader to a limited company
• Ensuring that account information is accurate, including updates for employees, contact details, correspondence, and bank information
• Managing a portfolio of accounts with high annual usage and multiple sites, overseeing their needs and ensuring their accounts are well-maintained.

• Collaborating within a team in order to assist customers with tailor-made orders
• Building relationships with new customers to ensure we're converting a one-time customer into a customer for life
• Applying excellent customer service skills offering advice and assistance in a professional and orderly manner
• Working in compliance according to companies high standards and requirements while achieving KPI's and exceeding targets as well as personal expectations to always go above and beyond for my customers
• Making sure to keep existing customers interested and loyal to the company by offering them exclusive deals and benefits
• Advising customers on the product or contract they're interested in by giving them adequate information and understanding on what they would be purchasing
• Adapting and engaging with customers to deliver constant sales results.

• Handled front-of-house responsibilities, assisting customers with collections and returns, while consistently offering additional services like product insurance where applicable
• Downloaded and assigned delivery routes to drivers, optimizing efficiency for the drivers, customers, and stores, ensuring everyone is satisfied by the end of the day
• Worked in the back, picking and packing customer orders for our same-day home delivery service
• Processed 25-30 cages of stock daily, ensuring all items were properly stored, prioritizing customer orders to maintain a focus on customer satisfaction.

• General warehouse operative on a rotational shift pattern which included doing both days and nights
• Warehouse duties included picking and packing
• Stock loading the boxes on a pallet in a certain way and then once its complete wrapping the pallets with shrink wrap
• Housekeeping in and around the warehouse consisted of making sure the warehouse was clean and tidy
• Also used to take a part a machine called Ishida where I had to disassemble and reassemble the equipment.

• Being a Deliveroo Rider involves effective communication between the customer and the restaurant
• Collecting orders from the restaurant and verifying that all items are correct
• Ensuring that the customer receives their order hot and with a smile when you deliver it.