Hazel Moulton

• Day to day and overall running of the store: including but not limited to, ensuring compliant legal trading standards, store risk assessments, fire, HSSE procedures are consistently met, full recruitment process including interviewing candidates and right to work process and documentation, regular SWOT analysis, sickness and absence reviews, disciplinary procedures, annual leave planning, payroll reporting, rotas, staff training including “Think 25” and privacy policies.
• Lead regular staff performance reviews to provide guidance and support to mentor colleagues with individual development.
• Holding team "huddles" to keep communication channels open to improve staff satisfaction and performance. Driving for results in a competitive retail and upselling sales environment. Inspiring team to represent brand with enthusiasm by maintaining high standards.
• Implemented regular self auditing procedures which have resulted in a failing store to become an exceeding store.
• Monitor market/seasonal/ social media trending and taking action to guarantee store remains competitive and ensuring availability to maximise sales.
• Analysed daily and weekly key performance indicators and maintained ongoing, productive dialogue with area/regional managers and peers on sales.
• Tracking shrinkage trends within the company and acting accordingly to prevent stock loss through bulk theft/invoice discrepancies.
• Attend frequent area meetings and conferences to discuss and track key performance indicators.
• Developing team's product knowledge through internal training programs, resulting in increased store sales.
• Employed exceptional visual merchandising skills to create eye-catching, inviting storefronts and interiors.
• Premises and personal piercing licence.
• Over seeing all store social media activity across multiple platforms.

• Day to day running along-side managing a team of up to 30 people, responsibilities including but not limited to, sickness and absence review, disciplinary procedures, annual leave planning, payroll reporting, rotas, staff training including “Think 25” and privacy policies, holiday cover for “buddy” stores and supporting/mentoring colleagues with personal development.
• Implementing store payroll budgets and forecasting.
• Cash in transit handling
• Monitoring key performance indicators for my store and compiling next steps to either maintain or improve productivity of the store.
• Experience working in multiple Tesco Express fuel forecourts.
• Over saw the role out of Evri parcel collection and returns in a neighbouring store and currently overseeing the role out of “Whoosh” within my own store.
• Building a good rapport with partner company representatives, including Coca-Cola, Walkers, Wrigley’s, Heath Lottery, Camelot, Schwartz, and a selection of gift card and tobacco retailers/manufacturers.
• I have basic knowledge of pay as you go sim cards and international

calling cards from various providers including top up cancellation procedures.

• Organising social events and competitions to boost productivity and team moral.

Eight week secondment to oversee roll out of new training curriculum on an updated system to Tesco Express stores within region.

• Holding area meetings to launch roll out of new systems.
• Providing feedback to upper management, offering in person support to stores, trouble shooting issues and ensuring that training targets and deadlines were met.
• Ensuring all legal training was completed by the deadline.
• Supporting instore management with new internal right to work documentation and processes after changes to software.

• Responsible for all administrative management aspects of running a UK high street retail store
• Willingly took on full administrative duties of the active store manager to support him through ill health and thus gaining a better understanding of what goes on behind the scenes
• Over saw the self-audit process to ensure due diligence and compliance to enable correct running of day to day activities
• Full responsibility of all stock control and cash administrative daily/weekly routines including cash in transit collections and direct delivery of stock
• Took charge of all range/plan changes within store, merchandising seasonal stock and promotional changes every three weeks
• Fully responsible for modern stock take performed every 6 months which involves active communication with an external team of contractors
• 2015, 2019 (39 weeks)

• Appointed to a permanent position as a roaming duty manager at different locations to gain a greater understanding of “on the go”, “neighbourhood” and “seasonal” convenience stores.
• Mentored in how to efficiently manage difficult situations/conversations with colleagues and customers.
• Conducted day to day operations including full cash handling, accepting of deliveries, customer queries, basic stock routines and handling varied departments on a small scale.
• I became a seasonal champion and forum representative. I also encouraged the health and well-being of staff by organising store team Race for Life events.
• Responsible for managing up to 16 staff members, managing sickness and absence procedures.
• Played an active role in the preparation of opening new stores and “refreshing” established stores involving various external teams of contractors.

• Worked hard to understand all aspects of the role and was rapidly promoted to Shift Leader
• Monitored display stock levels, replenishing for consistently
  well-stocked sales floor.
• Maintained knowledge of current promotions, refund guidelines and
  payment policies, providing reliable customer advice.
• Replenished floor stock and processed deliveries promptly, maximising
  product availability for customers.
• Operated cash registers with accuracy and processed cash and card
  transactions.
• Carried out back-of-house maintenance, for clear, easy-to-navigate
  stockroom management.
• Food rotation processes