Scarlett Lees

DENTAL TRAINING
NEBDN Level 3 Diploma in Dental Nursing (In Progress)
Expected Completion 2027
Self-funded professional qualification leading to eligibility for registration with the General Dental Council (GDC).

Currently studying: Dental anatomy and physiology Chairside support Infection prevention and cross-contamination control Decontamination procedures Oral health education Dental radiography Medical emergencies Patient care and communication Professionalism within the dental environment. Sought employment within dental practice to gain practical experience and complete workplace portfolio for qualification.

Deliver friendly, professional customer service within a busy environment. Build positive relationships through approachable and empathetic communication. Promoted a hygienic environment to enhance customer satisfaction., food hygiene and safety standards. Work efficiently under pressure while remaining calm and organised. Support colleagues to ensure a positive customer experience at all times.

Managed health and safety compliance across multiple departments.
Conducted audits, inspections and risk assessments with exceptional attention to detail.
Delivered inductions and staff training to promote safe working practices.
Investigated incidents, maintained confidential records and produced detailed reports.
Worked closely with managers to continuously improve standards and compliance.
Developed excellent organisation, professionalism and documentation skills within a highly regulated environment.

Cultivated lasting customer relationships through transparent and professional communication. Negotiated vehicle purchases while maintaining excellent customer satisfaction. Coordinated logistics and ensured accuracy in documentation to support seamless vehicle transactions. Delivered quality work within deadlines while maintaining high attention to detail.

Delivered outstanding customer service and resolved queries efficiently.
Developed excellent communication and problem-solving skills.
Built customer confidence through a professional and friendly approach.
Worked towards individual and team performance targets.

Ensured smooth running of operations with timely preparation of reports.

Processed orders promptly ensuring a positive shopping experience for customers.

Managed high volume of inbound calls for quick resolution of customer issues.