Scarlett Ingram
croydon,surrey
Summary
Organised and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments. Hardworking Assistant familiar with excel and project management. Passionate about business success and talented at supporting executive, team and customer needs. Committed and motivated Administrative Assistant with exceptional customer service and decision-making skills. Strong work ethic, professional demeanour and great initiative. Hardworking office assistant brings proven success in overseeing administrative areas. Knowledgeable about best methods for managing resources, schedules and personnel to achieve objectives. Tech-savvy and always looking for improvement opportunities. Customer-oriented with strong history of leading high-performance teams to meet or exceed objectives. Dedicated and hardworking with internal drive to deliver excellence. Tactical team builder with strong background in training and team development.
Overview
4
4
years of professional experience
Work history
Online assistant
Sainsburys
Epsom, Surrey
2023.11 - 2024.12
- Picked customer orders on shop floor and in warehouse environment, carefully selecting best quality produce for dispatch.
- Inspected products before customer delivery to ensure orders met defined quality standards.
- Helped team of online shoppers if they needed any help
- Worked as a team to insure we all got the orders on time
Office assistant
Southwood roofing ltd
Croydon, Surrey
2021.05 - 2022.04
- Organised and maintain office common areas.
- Received and screened high-volume internal and external communications, calls and email.
- Sorted and distributed incoming mail to correct recipients throughout busy office environments.
- Processed invoices and payments using accounting software.
- Maintained office files for reliable reference, including electronic and hard copies.
- Responded promptly to telephone enquiries from clients, vendors and customers.
- Entered handwritten data into computers for easy retrieval.
- Kept inventory of office supplies and ordered new items when necessary.
- Took and relayed messages between staff, customers and other parties.
- Handled basic invoicing and mail management for office staff.
- Kept office tidy, organised and stocked with supplies.
- Scheduled appointments, meetings and travel for office staff.
- Called customers with past-due invoices to request prompt payment.
Education
GCSEs - School
09/2015 - 02/2020
Certificate of Higher Education - Business level 2
09/2020 - /2021
Skills
- Online order fulfilment
- Picking and packing
- Stock selection
- Quality checking
- IT literate
- Multiplatform customer service
- Database organisation
- Microsoft Office
- Office oversight
- Dedicated team player
- Office management
- Excellent telephone and email etiquette
- Invoicing and billing
- Data entry
- Strong problem solver
- Office cleanliness
- Answering incoming calls
Timeline
Online assistant - Sainsburys
2023.11 - 2024.12
Office assistant - Southwood roofing ltd
2021.05 - 2022.04
Bromley independant grammar school - GCSEs, School
09/2015 - 02/2020
Bromley college - Certificate of Higher Education, Business level 2
09/2020 - /2021