SCARLET GRIFFITHS
Oswestry,Shropshire
Summary
A dedicated, compassionate and successful support worker with over two years' experience working closely with vulnerable adults and young people in the community who have been in contact with the criminal Justice system. I have built positive relationships whilst encouraging and supporting individuals to improve their circumstances and reach their full potential to prevent further harm to themselves or others.
Previous professional Medical Administrator and receptionist for almost 5 years in a busy patient orientated GP Surgery. I have extensive experience with high-quality patient care whether it be face to face, over the telephone or managing records.
I'm always looking to take on a challenge and further my knowledge in my field. I have proven to be extremely reliable in the past and have always had a patient or service users' best interests at heart. Flexible availability, whether it be in the evening or weekend.
Overview
10
10
years of professional experience
Work History
Support Time Recovery Worker
West Mercia Health and Justice Service
, Shropshire
04.2023 - Current
- I have supported clients with a vast range of vulnerabilities including but not limited to, homelessness, substance misuse, mental health and learning vulnerabilities, finances and benefits, trauma and more.
- Developed and implemented plans with service users to enhance social circumstances, aiming to prevent further arrests and promote independence in daily life
- Referred and signposted service users to appropriate primary and secondary services, encouraging engagement through professional and supportive interactions
- Offered flexible working hours and travelled to meet clients in various settings to provide tailored support
- Initially employed as the team administrator for the West Mercia Health and Justice services. After 7 months of getting to know the Shropshire team and the rewarding work they complete with vulnerable adults, I was a successful candidate for the Support Time Recovery role in Shropshire due to personal experience and in-depth understanding, as well as demonstration of capability to deliver a high-quality service to our service users.
Medical Administrator, with Reception & Secretary cover
Marden Medical Practice
Shrewsbury, Shropshire
01.2021 - 04.2023
- I have extensive experience with high-quality patient care whether it be face to face, over the telephone or managing records.
- Professional Medical administrator and receptionist for almost 5 years in a very busy patient oriented GP Surgery.
- Demonstrated interpersonal and communication skills adaptable to diverse patient needs.
- Completed daily administrative tasks including summarising, coding, workflow management, scanning, handling emails, and processing registrations and referrals.
- Facilitated patient appointments and clinic operations by adjusting availability.
- Pursued opportunities to expand expertise and address complex patient needs.
- I have proven to be extremely reliable in the past, working many out of hour clinics and overtime.
Medical Administrator, with Reception & Secretary cover
Marysville Medical Practice
01.2018 - 01.2021
Medical Records
The Royal Shrewsbury Hospital
01.2017 - 01.2017
- Performed daily tasks of extracting and analysing notes, photocopying, and distributing records to various departments while maintaining organised filing systems
- Developed skills in accuracy and data protection while handling confidential information
- Completed 2 weeks work experience managing medical records at RSH
Education
GCSE - Maths, English, Religious Studies, Drama, Science
The Corbet School
01-2018
Level 2 NVQ - Customer service
Level 3 NVQ - Business administration
Skills
- Microsoft & administrative IT skills
- Data input
- General administration
- Ability to prioritise
- Event Coordination
- Time management
- Punctuality
- Client relationship management
- Cross-agency collaboration
- Adaptive problem solving
- Case management
- Confidential information handling
- User engagement
- Referral coordination
Custom
Available upon request
Timeline
Support Time Recovery Worker
West Mercia Health and Justice Service
04.2023 - Current
Medical Administrator, with Reception & Secretary cover
Marden Medical Practice
01.2021 - 04.2023
Medical Administrator, with Reception & Secretary cover
Marysville Medical Practice
01.2018 - 01.2021
Medical Records
The Royal Shrewsbury Hospital
01.2017 - 01.2017
GCSE - Maths, English, Religious Studies, Drama, Science
The Corbet School