I have almost ten years experience working within NHS Mental Health services and offer strong background in communication, empathy, and problem-solving skills. I am knowledgeable about building supportive relationships as well as working collaboratively within a team. I am now ready to use and further develop skills in active listening, crisis intervention, and support planning to create positive change and enhance quality of life for clients.
· Assisted in coordination of multidisciplinary team meetings, improving service delivery.
· Built trustful rapport with clients through consistent reliability and patience in order to support service user’s wellbeing. To also provide access to a range of resources and services such as benefits and welfare rights, employment, education and training and leisure in order to promote a sense of inclusion in the community and to combat social isolation and social exclusion.
· Under direction of care coordinator's, to provide support to service users and their carers to achieve and maintain a level of independence which is appropriate to them and to their social and cultural context.
· To identify issues of risks and signs of relapse/deterioration as well as safeguarding and report to colleagues within our multidisciplinary team. Assist with signposting relevant support.
· Liaise with multiple external organisations (Children and Young Persons Service, GP’s, Primary Care Social Services, Acute Hospitals, Department of Work and Pensions, Housing Third Sector provider, Probation services) to ascertain additional information as required, to identify appropriate support.
· Assist with duty, this involves attending assessments for new referrals and documenting accurately whilst this is taking place. This would then be uploaded to Rio for relevant healthcare professionals to access and establish whether the service user is best suited to our service.
· Efficiency with managing my own case load of 15, diary and time management – especially with travel due to covering a large area.
· Participated in ongoing training courses, ensuring up-to-date knowledge of mental health practices.
· Worked in close partnership with families, friends and carers to improve care plan effectiveness.
· Promoting patient’s self-care and supporting with activities of daily living with reference to the care plan.
· Facilitated group therapy sessions leading to enhanced community integration.
· Liaised effectively with healthcare professionals, contributing to integrated services.
· Managed stressful situations calmly under pressure, maintaining therapeutic atmosphere.
· Take patients bloods and accurately label samples before sending to hospital for testing, also performing physical health checks as required, documenting them on early warning scoring system (MEWS) and reporting changes to nurse/healthcare professional in charge.
· Working efficiently in multi-disciplinary teams, under direction and supervision of registered practitioners.
· Increased client satisfaction by planning and implementing various activities.
· Streamlined scheduling for improved efficiency and quality of events.
· Ensured safety during activities with diligent supervision and risk assessment.
· Developed innovative programmes to boost participant engagement.
· Coordinated outdoor excursions, enhancing residents' physical health and wellbeing.
· Enhanced overall resident experience with diverse social events and activities.
· Managed all resources needed for activities, ensuring smooth event execution.
· Collaborated with other staff members to ensure seamless activity implementation.
· Boosted participation rates by creating inclusive, engaging activities suited to all abilities.
· Documented patient engagement on relevant systems.
· Offered 1-1 activities to ensure inclusivity for bed bound residents.