Katie Whittle
St Austell,Cornwall
Summary
Compassionate Recovery Worker with a talent for building trust and fostering positive change in individuals' lives. Known for facilitating meaningful conversations and creating supportive environments that empower clients to achieve their goals. I am an open and inclusive collaborator with strong team-building skills. I thrive under pressure and lead by example to create a positive and supportive working enviroment.
Overview
8
8
years of professional experience
18
18
years of post-secondary education
Work History
Support Time and Recovery Worker
Harbour Housing
St Austell, Cornwall
07.2024 - Current
- Enhanced client wellbeing with provision of emotional support during difficult periods.
- Conducted thorough assessments of client needs to inform suitable treatment approaches.
- Established trustful relationships by respecting client confidentiality and privacy at all times.
- Managed case files meticulously, ensuring accurate documentation of all relevant information.
- Liaised closely with external agencies to coordinate appropriate referral pathways for clients requiring additional support services.
- Maintained a safe and supportive environment for clients by adhering to strict guidelines and protocols.
- Performed daily administrative tasks efficiently-maintained smooth operations in a fast-paced setting.
- Assisted in the coordination of multidisciplinary team meetings, improving service delivery.
- Helped service users to gain ability to function independently in society.
Team Leader
Whitbread PLC
St Austell, Cornwall
09.2017 - Current
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Delegated tasks to make best use of individuals' skills.
- Followed opening, closing and shift changeover procedures for seamless operations.
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
- Led shifts and motivated team to drive sales.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Fostered positive employee relationships through communication, training and coaching.
- Led team of 15 to achieve KPI targets and successfully complete assigned projects.
- Led and managed administrative staff to maintain smooth daily operations.
Adult community care worker
North Hill Home Care
St Austell, Cornwall
02.2021 - 03.2022
- Assisted in meal preparation, promoting healthy eating habits.
- Improved hygiene and health with personal care tasks like bathing and grooming.
- Maintained clean environment for client comfort and disease prevention.
- Performed household chores, maintaining a tidy living space for clients.
- Developed rapport with clients by establishing a trusting relationship.
- Managed medication schedules to ensure proper administration.
- Promoted dignity and respect through person-centred approach to care.
Education
Bachelor of Science - Criminology and Criminal Justice
University of Plymouth
Plymouth 09.2021 - 07.2024
NVQ Level 3 - Social Sciences
Cornwall College
St Austell, Cornwall 09.2020 - 07.2021
GCSEs - English Language and Literature
Penrice Academy
St Austell, Cornwall 09.1990 - 07.1995
GCSEs - Maths
Penrice Academy
St Austell, Cornwall 09.1990 - 07.1995
GCSEs - Combined Sciences
Penrice Academy
St Austell, Cornwall 09.1990 - 07.1995
Skills
- Adaptability in diverse situations
- Mental health training
- Non-Judgmental attitude
- Actively listening
- Patient confidentiality understanding
- Multidisciplinary teamwork
- Safeguarding procedures
Affiliations
- Gym
- Coastal Walking
- Yoga
Timeline
Support Time and Recovery Worker
Harbour Housing
07.2024 - Current
Bachelor of Science - Criminology and Criminal Justice
University of Plymouth
09.2021 - 07.2024
Adult community care worker
North Hill Home Care
02.2021 - 03.2022
NVQ Level 3 - Social Sciences
Cornwall College
09.2020 - 07.2021
Team Leader
Whitbread PLC
09.2017 - Current
GCSEs - English Language and Literature
Penrice Academy
09.1990 - 07.1995
GCSEs - Maths
Penrice Academy
09.1990 - 07.1995
GCSEs - Combined Sciences
Penrice Academy
09.1990 - 07.1995
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