SATISH GHAGHADA
Watford,Hertfordshire
Summary
Accomplished IT Professional experienced in SharePoint configuration, Intune deployment, and CRM systems. Delivered impactful solutions through expertise in network support, cybersecurity, and IT infrastructure management. Focused on enhancing system integration and user experience, while committed to continuous professional development.
Overview
4
4
Languages
1
1
Certification
19
19
years of professional experience
Work history
2nd Line Engineer / Cloud Infrastructure Engineer
Sustainable Energy Conferences Limited
London, Battersea
2015.09 - 2025.09
- Supported users by maintaining cloud-based Microsoft products, audio-visual equipment, servers, IP telephony, network printers, meeting room projectors, video conferencing, and other IT equipment. Collaborated with software suppliers to resolve operational issues and reported to department managers and the board of directors, fostering a positive environment to enhance daily operations and future planning.
- Administrating & Maintaining Office 365 Portal.
- Working on SERVICE NOW platform to fulfil and attend all the tickets raised by 1st and 2nd Line Engineers.
- Managing / Creating / Providing access to SharePoint Site.
- Migrating data from Local server to SharePoint.
- Deploying and updating software’s from Intune.
- Maintaining / Creating Group Policy in Azure AD.
- Maintaining Distribution, security groups on office 365.
- Ensure Company policy on staff access to data, folders & files is implemented.
- Providing user activity reports System / Microsoft Teams Usage.
- Blocking suspicious websites by combination of AV Kaspersky and Cisco Umbrella security.
- Maintaining Access / Blocking / Monitoring user activities on Data Access.
- Providing details report from Sage CRM Database by running basic SQL Scripting.
- Providing Remote IT Support to all home bases staff.
- Arranging Meetings/Events on Microsoft Teams and Zoom Apps, arranging meeting etc.
- Prepared annual budget for IT department, detailing expected expenses and resource allocation.
- Providing 1st & 2nd Line IT support to CWC staff.
- Training staff for Sage CRM usage.
- Installing and Configuring Sage Payroll, Sage 200 application for the Account users.
- Installation and repairing of Desktop PCs, Laptops, printers and scanners.
- Created user accounts and assigned access privileges in accordance with company policies.
- Administering the IT Department’s Policies and procedures.
- Supported Windows 7 / 8 / 10, Microsoft Office family 2003 to 2019, Windows Server, Small Business Server 2003/2008, Active Directory management, Exchange 2003/2007, Windows Mobile, backup products, anti-virus products, Ethernet, wireless routers, and firewall configurations.
- Set up equipment such as laptops, data projectors, sound systems and other specialist IT equipment, ensuring that systems are ready for use and operating correctly.
- Follow a structured approach to rolling out new hardware or software, including procurement, testing and assessing the needs of user training.
- Develop and maintenance schedule update for all computer hardware, software and networks, and ensure that it is followed.
- Detect, diagnose and resolve most PC, printer and peripheral device faults.
- Provide advice, guidance and assistance to members of staff.
- Ensuring to use only licenced software on company equipment’s.
- Assist in planning and implementing changes to elements of the IT service as required.
- Maintain an up-to-date inventory of software licences & Hardware Assets.
- Familiarised with data protection and health and safety policies, and raised awareness among staff.
- To improve own practice through training observation, discussion with colleagues and performance management.
- To work flexibly and undertake other duties of an equivalent nature that may be required by the head of the department from time to time.
- Executed cloud-based projects during the pandemic, providing financial benefits for the company by reducing operational costs.
- Replaced Domain controller server, Data server to Azure AD and SharePoint.
- Replaced Accounts Software from Physical Server to Cloud base software.
- Moved from Physical Firewall to cloud base security “Cisco Umbrella”.
- United Kingdom. Previously known as CWC Group Ltd.
- Played an instrumental role in digital transformation projects across the organisation.
- Negotiated contracts with suppliers to ensure best value for money.
- Led the automation process for routine tasks, increasing overall productivity.
- Ensured compliance with regulatory standards through regular audits and assessments.
- Introduced cloud computing solutions to improve accessibility and collaboration between teams.
- Monitored performance of IT systems regularly to identify areas of improvement.
- Implemented cybersecurity measures, ensuring data protection for clients.
- Monitored technology trends to ensure the organisation remained competitive in the market.
- Optimised resources by consolidating redundant systems, leading to cost savings.
- Established disaster recovery plans, minimising potential business interruptions from unexpected incidents.
- Successfully managed budgeting for IT department, optimising resource allocation whilst reducing costs.
- Improved efficiency by implementing new IT systems and processes.
- Developed training programmes for staff to enhance their technical skills and knowledge.
- Installed new technologies without disrupting workflow.
- Oversaw all network infrastructure upgrades, ensuring minimal downtime during transitions.
- Monitored and updated software certifications for full compliance.
- Installed VOIP, digital and video telephony products for departments.
- Updated basic and integrated software in devices, network components and embedded systems.
- Kept software patched and secure to prevent data loss and unauthorised network access.
IT Support Engineer
Kuwait Oil Company (KOC)
Kuwait, Al-Ashimah
2014.06 - 2015.08
- Providing 1st / 2nd Line IT Support.
- Providing 1st/2nd line support to users.
- Troubleshooting PCs, laptops and mobile devices.
- Managed helpdesk requests to minimise downtime for employees.
- Experience of supporting a wide and varied client base.
- Managed user accounts and permissions in Active Directory.
- Set up user accounts and passwords ensuring secure access to networks and systems.
- Installed and configured computer hardware components to optimise system functionality.
- Installation and maintenance of operating systems, customised applications.
- Maintaining network & hardware.
- Resolve network issues.
- Installing network switches, extending networks.
- Configured routers, switches and firewalls to deploy and support LAN, WAN and wireless networks.
- Provided smooth communications by configuring LAN technology, wireless access points and controllers.
- Monitored applications including eBEAMS based on Oracle database, Lower Value Contract (LVC), and Invoice application based on Microsoft Access Database to ensure operational efficiency.
- Monitoring Microsoft Access Database application.
- Maintaining a log of all problems detected and system backups.
- Maintained backups and handled project work such as new builds.
- Ensured data protection through regular backups, restoring files as necessary.
- Contributed valuable insights during team meetings to improve IT processes within the organisation.
- Administering the IT department’s policies and procedures.
- Installation and support of telecommunication equipment.
- Assist and train staff members for new applications.
- Solved complex technical problems to ensure optimal performance of IT infrastructure.
- Monitor system performance, Laptops, Printers, Scanner, and other IT equipment.
- Checking user level errors.
- Kuwait
- Set administration, usage and disaster recovery policies to best maintain network performance.
- Configured routers, switches and firewalls to deploy and support LAN, WAN and wireless networks.
- Provided smooth communications by configuring LAN technology, wireless access points and controllers.
- Set administration, usage and disaster recovery policies to best maintain network performance.
System Administrator
KanMan Data Solutions
2010.06 - 2013.11
- Working with Windows servers & applications within a mixed OS environment.
- Monitor system performance.
- Updated systems promptly with new versions of operating systems and application software.
- Managed communication server and CRM application, scheduled backups, maintained desktop PCs with network printers, resolved user-level issues, and generated daily reports for IT head in KanMan Data Solutions call centre.
- Maintaining CRM application.
- Managed user account setup and maintenance in CRM system.
- Implementing MAC address filtering for network security.
- Installing & Maintaining Wireless routers.
- Analysed user support statistics to identify trends and recommended measures for improvement.
- Following procedures/checklists and updating support documentation.
- Verify that peripherals are working properly.
- Answering incoming calls from clients, processing emails and logging calls.
- India
IT Support Technician
Diyar United Company (DUC)
2007.08 - 2010.01
- Engaged with customers face-to-face to handle and prioritise technical issues, enhancing user satisfaction.
- Installed and configured computer systems across various build technologies to ensure operational readiness.
- Installing & operating software and maintaining hardware.
- Identified and resolved network connectivity issues, contributing to network stability and performance.
- Perform routine backups & archival of files to assist with disaster recovery.
- Escalating and identifying any critical issues.
- Handled in-house operations and oversaw 4 different sites with 7 site engineers, implementing IBM 250x Series Server, SUN Solaris Application server, laptops, network routers, switches, network printers, and scanners.
- Maintaining network & hardware peripherals.
- Maintaining live IBM server & SUN Solaris holding the entire network of Kuwait police AVLS system.
- Installing customised application and database.
- Maintaining database & communication server on AVLS (Automatic Vehicle Location System).
- Configuration, Creating & managing database table.
- Managing schema objects.
- Administering users and security.
- Configuring and managing the oracle network environment.
- Backing up and recovering the oracle database.
- Monitoring the database and using the advisors.
- Updating oracle software with patch releases.
- Optimised database performance through fine-tuning configurations and queries.
- IBM DB2 Database Administration.
- GPD-MDT – AVLS system based on IBM DB2
- Kuwait National Guard – Security Access system based on Oracle DB
- Kuwait Coast Guard – Hand Held system with AVLS application based on IBM DB2
- Diyar In-House – System Administrator and General IT support.
- Kuwait
- Kuwait
IT Technician
Samara Auto Supplies Ltd.
2006.05 - 2007.08
- Samara Auto Supplies Pvt. Ltd. Company is an auto parts supplier as IT Technician handling Communication server, MIS application schedule backups, desktop PCs with network printers, handling and resolving day-to-day user level issue and reporting to IT head.
- Supported IT infrastructure and user needs in Kuwait, enhancing overall service delivery.
- Troubleshooting PCs, laptops and mobile devices.
- Diagnosed user-level errors, assembled and repaired PCs to restore functionality efficiently.
- Installation and maintenance of operating systems, customised applications and databases.
- Installed and configured routers at client locations to ensure efficient network connectivity.
- Set up laptops, video conference equipment, projectors, sound systems and other specialist IT equipment, ensuring systems were operational and ready for use.
- Thorough understanding of computer and networking concepts.
Education
Bachelor of Commerce (B. Com) - Accountancy & Computer
CMJ University
Skills
- Office 365
- Azure AD management
- SharePoint Site Configuration
- Intune deployment
- LAN / WAN / Wireless Network Support
- Windows server administration
- Network configuration
- Network security
- Cisco Umbrella Security
- AV management (Symantec, Kaspersky)
- Kaspersky management
- OS and server setup
- SQL database management
- SQL Basic Scripting
- Oracle10g Database Administration
- IBM DB2 Database Administration
- Remote support tools
- Technical support
- End User Support
- VoIP integration
- IP phone maintenance
- Switches and firewall maintenance
- Cybersecurity measures
- Cloud computing
- Cloud architecture
- Cloud storage knowledge
- Systems integration
- Technology implementation
- Software development
- Hardware setup
- Hardware and firmware design
- UI and UX design
- Mobile application development
- Jira – Intermediate
- Confluence – Knowledge Base Tool
- HubSpot Application
- Sales Fusion Application
- Events Air Application
- Zoom Application/Phone
- Skype for business
- Tool utilisation
- Technical writing
- ITIL framework
- GPS technologies
- Microsoft Office Suite
- Technical support
- Microsoft Office Suite
- Wireless networks
- Network security
- Cloud computing
Personal Information
- Date of birth: 1987-01-15
- Availability: 15 Days
Certification
Oracle 10g DBA (OCP) – 2009.,
Microsoft Certified System Engineer (MCSE 2003) – 2008.,
Microsoft Certified System Administrator (MCSA) – 2008.,
Cisco Certified Network Associate (CCNA) – 2007.,
A+ Computer Hardware Engineer – 2002.,
N+ Network Engineer – 2002.
LANGUAGE KNOWN
English - Speak: Yes, Read: Yes, Write: Yes
Gujarati - Speak: Yes, Read: Yes, Write: Yes
Hindi - Speak: Yes, Read: Yes, Write: Yes
Arabic - Speak: Yes, Read: No, Write: No
PERSONAL INTERESTS
Socialising with family and friends., Traveling.
Affiliations
- Travelling
- Gardening
Timeline
2nd Line Engineer / Cloud Infrastructure Engineer
Sustainable Energy Conferences Limited
2015.09 - 2025.09
IT Support Engineer
Kuwait Oil Company (KOC)
2014.06 - 2015.08
System Administrator
KanMan Data Solutions
2010.06 - 2013.11
IT Support Technician
Diyar United Company (DUC)
2007.08 - 2010.01
IT Technician
Samara Auto Supplies Ltd.
2006.05 - 2007.08
Bachelor of Commerce (B. Com) - Accountancy & Computer
CMJ University