Ezekiel Oyinloye

• Documented technical issues and solutions to maintain accurate logs.
• Connected to computer of client using remote link to install programmes.
• Responded to client support requests to download and personalise applications.
• Troubleshot hardware and software issues to resolve bugs.
• Communicated with clients to verify roots and causes of computer problems.
• Tested alternative pathways to address complicated issues.
• Used ticket systems to answer queries and resolve desktop issues.
• Called clients to follow up functionality of systems.
• Carried out new hardware installations and updates, keeping systems functional and secure.
• Used Service desk/Halo to track support tickets and document actions.
• Followed technical documentation for accurate installation, maintenance and repair work.
• Answered user questions about hardware and software operation to help resolve problems.

• Received and prioritised support requests to maximise resource utilisation.
• Meticulously tested cables, switches, routers and bridges to mitigate network errors.
• Managed user authentication processes to protect data integrity and mitigate security risks.
• Installed and maintained network security with VPNs and firewalls.
• Coordinated VPN installation and ongoing management to ensure streamlined and safe operations.
• Performed planned preventative maintenance to ensure system stability.
• Diagnosed network, server and database faults, minimising unplanned downtime by 99% over time.
• Coordinated upgrades of network and antivirus software to facilitate seamless operations.
• Installed wiring, cabling and devices to establish, repair and improve network operations.
• Configured all hardware devices and software settings to optimise network performance.
• Identified and resolved unauthorized, unsafe or ineffective practices.

• Resolved incidents and service requests within target time frames to facilitate optimal productivity levels.
• Maintained optimum levels of IT support to office staff across sites.
• Coordinated and executed routine hardware upgrades.
• Confidently installed cutting-edge software and hardware, remotely and in person.
• Assisted in system management processes, ensuring consistent security in line with data protection requirements.
• Contributed to smooth day-to-day department running, prioritising incoming tickets to facilitate maximum company efficiency.
• Performed troubleshooting on audio visual equipment, determining root cause for failure with 99.9% accuracy.
• Enabled workflow expansion, configuring new hardware products to improve service provision.
• Uploaded new software, rolled out updates and applied patches to servers upon release to thwart and threats from penetrating networks.

• Recommended network security standards to management.

• Utilized my knowledge of standard network protocols such as TCP/IP, DHCP and also common network devices such as: routers, and switches to ensure that internet connectivity was sustained.

• ICT AND MATHEMATICS INSTRUCTOR

• EXAM SUPERVISOR (BOTH INTERNAL & EXTERNAL)